What are the responsibilities and job description for the Now Hiring - Customer Service Representative / Receptionist position at Cathy Thompson - State Farm Agency?
Cathy Thompson - State Farm Agency, located in Edwards, CO is currently looking for a talented, caring, professional to join our team as a Customer Service Representative / Receptionist. This is position is focused on Customer Service for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to :
- Provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Manage incoming calls
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents You will receive :
- Base Salary
- Paid Time Off (two weeks personal / vacation and holidays)
- Health Insurance
- 401(k) Retirement Plan
- Valuable experience
- Growth potential / Opportunity for advancement within my office
Ideal Candidate :
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
