What are the responsibilities and job description for the Customer Service Representative position at Catskill Veterinary Services, PLLC?
JOB SUMMARY
The Customer Service Representative/Call Center is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the Catskill Vet team. This role reports to the CSR Manager.
KEY RESPONSIBILITIES:
- Answers telephone calls and assesses medical urgency and appropriate next steps.
- Documents conversations in shared software.
- Schedules patient appointments for both in-clinic appointments as well as house and farm calls.
- Communicates and collaborates with clinical staff regarding patient care and client questions.
WORK ENVIRONMENT:
- High call volume
- Constant proximity to dogs and cats of all sizes and dispositions
- Schedule requires flexibility and open availability; will include daytime and evening hours during the week and weekend hours
SKILLS AND CHARACTERISTICS FOR SUCCESS: Required
- Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
- Highly organized and above-average attention to detail
- Good judgment and ability to work independently and responsibly
- Resourceful and collaborative problem resolution skills
- Dedication to excellent service for each client and patient
- Comfort with learning computer software
- Openness to feedback, coaching, and continuous learning
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:
- Required: High school diploma or equivalent
- Preferred: 2 years of customer service in a veterinary or medical environment
Compensation for this role is competitive and commensurate with experience. Additionally, Catskill Veterinary Services offers a comprehensive benefits package to all full-time employees.
Job Types: Full-time
Salary: $16.00 to $18.00/hour
This position is not available for remote work.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Rock Hill, NY 12775: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
