What are the responsibilities and job description for the Guest Experience Manager position at CAVA - Lakewood?

Job Description

Guest Experience Manager (Hourly Manager)

At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we’re here to celebrate your growth.

We foster a culture built on five core values :

Positivity – Every one of us can change someone’s day for the better.
Transparency –We use transparency to help us make decisions through open dialogue
Humility – We can always find ways to improve.
Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
Thoughtfulness –We go above and beyond for our guests, our teams and communities.

The Role :

Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.

What You’ll Do :

Lead and develop Team Members and Special Ops Trainers

Be responsible for the entire guest experience

Develop Culinary Leads and uphold food safety & quality standards

Oversee food and beverage management, including inventory, ordering, and budget

Put deliveries away, plus any additional duties assigned

Ability to cross train across the restaurant to ensure rapid growth

May stand for long periods of time and lift up to 50 pounds

Assist with any additional duties assigned

Physical Requirements :

Must be able to bend and reach overhead often

Must possess dexterity to handle tongs, pots / pans, and other equipment

Must be comfortable working in temperatures ranging from hot to cold

Must be comfortable working near open flames

May be required to work in tight spaces

Must maintain near constant communication with multiple people

Close vision, distance vision, and peripheral vision is required

Must be able to sit, squat and kneel occasionally

Must be able to work in a constant state of alertness and safe manner

May be required to occasionally work in outdoor weather conditions

B enefits at CAVA?

We’ve got you covered. Here are just some of the benefits available to CAVA team members :

Competitive pay

Health, Dental, Vision, Telemedicine, Pet Insurance plus more!

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and community service leave

FREE CAVA Meal for every shift worked

The opportunity to be on the ground floor of a rapidly growing brand

indicates eligible qualifying positions

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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