Guest Experience Manager

Job Description

Job Description

Guest Experience Manager (GEM)

At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values :

• Generosity First : We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity : We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility : We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity : We greet each day with warmth and possibility.
• Collective Ambition : We have high aspirations that are achieved when we work together with a shared purpose.

Guest Experience Manager (GEM)

Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.

By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.

What You’ll Bring to the Table :

Lead and develop Team Members and Special Ops Trainers

Be responsible for the entire guest experience

Develop Culinary Leads and uphold food safety & quality standards

Oversee food and beverage management, including inventory, ordering, and budget

Put deliveries away

Cross train across the restaurant to ensure rapid growth

Assist with any additional duties assigned

What We Bring to the Table (Benefits) :

We’ve got you covered. Here are just some of the benefits available to CAVA team members :

Competitive pay $

Early Wage Access

Health, Dental, Vision, Telemedicine, Pet Insurance plus more!

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and community service leave

FREE CAVA Meal for every shift worked (YEP, that’s right, FREE CAVA!)

The opportunity to be on the ground floor of a rapidly growing brand

Physical Requirements :

Must be able to bend and reach overhead often

Must possess dexterity to handle tongs, pots / pans, and other equipment

Must be comfortable working in temperatures ranging from hot to cold

Must be comfortable working near open flames

May be required to work in tight spaces

Must maintain near constant communication with multiple people

Close vision, distance vision, and peripheral vision are required

Must be able to sit, squat and kneel occasionally

Must be able to work in a constant state of alertness and safe manner

May be required to occasionally work in outdoor weather conditions

May stand for long periods of time and lift up to 50 pounds

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

CAVA – joining “A culture, not a concept”

Team Member | Culinary Leader | Kitchen Leader | Shift Leader | Cook | Prep Cook | Grill Cook | Prep Crew | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Crew Member | Host | Cashier | Line Cook | Server