Customer Experience Speci

Company Profile

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We Foster a Culture Built On Five Core Values

• Generosity First: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
  
  

* Saturday-Sunday - 8hrs, Monday - 4hrs **Flexible *

Customer Experience Specialist

As a member of our dynamic Customer Experience (CX) team, you will play a pivotal role in crafting a world-class experience for every guest, embracing each interaction as an opportunity to ignite fanaticism and be a driving force behind our commitment to excellence. We are seeking a self-motivated leader who excels in critical thinking, responding promptly, and resolving issues effectively.

What You’ll Do

• As a key member of our growing CX team, you’ll be an individual contributor dedicated to delivering swift, accurate, and empathetic responses to all CAVA guest inquiries across various channels, including email and 3rd Party sites as necessary.
• Take charge of problem-solving common complaints while identifying trends and immediate issues for collaboration with partners in operations, food and beverage, and other stakeholders.
• Adhere to established protocols for escalated incidents and navigate inquiries to relevant personnel requiring special attention.
• Provide real-time feedback to regional leadership teams, contributing to the development of immediate solutions.
• Cultivate a deep passion for the CAVA experience and products, staying well-informed of changes in our seasonal menu and ingredients to enhance our guests' experience.
• Utilize communication tools such as Outlook, Slack, and Zoom for seamless collaboration with internal teams.
• Utilize our customer service platform and other internal systems to effectively manage customer contacts and accounts.
• This position will work 20 hours a week
• Saturday-Sunday - 8hrs, Monday - 4hrs **Flexible
  
  

The Qualifications

• Exhibit a genuine passion for delivering extraordinary, world-class customer service.
• 1 year experience in a customer service/support role.
• Quick Learner: Showcase adaptability and confidence as a quick learner, able to work both independently and collaboratively with the team.
• Proactive: Demonstrate a proactive mindset, fearlessly identifying issues and presenting fresh approaches to the team.
• Analytical: Leverage analytical skills to swiftly identify anomalies and trends in customer contacts, facilitating the prompt resolution of issues.
• Possess impeccable spelling, grammar, and communication skills.
• Previous experience with Zendesk, Slack, Outlook, and account management system experience is a plus
  
  

Physical Requirements

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner
  
  

What We Offer

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO paid parental leave, plus paid opportunities to give back to the community.
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand.
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all-cash range.
• Indicates qualifying eligible positions only
  
  

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Skills

CX