What are the responsibilities and job description for the Experienced Service Advisor position at Cavalier Ford At Chesapeake Square?
THIS IS AN OPENING FOR AN EXPERIENCED AUTOMOTIVE SERVICE ADVISOR - 3-YEAR DOMESTICE EXPERIENCE PREFERRED!
At Cavalier, we pride ourselves on excellent customer service and strong employee morale. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
Benefits
- Medical Plan
- 401(k) Savings Plan
- Training Programs
- Dental Plan
- Basic Life Insurance
- Flexible Schedules
- Vision Plan
- Opportunities for Advancement
- Work-Life Balance
Responsibilities
- Provide excellent customer service
- Keep customers updated on vehicle repair progress
- Manager repair workflows by working with team leader to ensure meeting repair deadline obligations
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain a good working relationship with factory(s) and foster positive employee relations
Qualifications
- 3 Years minimum experience as an automotive dealership service advisor - Domestic Experience Preferred
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
