What are the responsibilities and job description for the Client Engagement & Experience Specialist position at Cavaliers Holdings LLC?

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Mortgage FieldHouse- then we want to talk to YOU!

JOB SUMMARY :

The Cleveland Cavaliers are seeking a ' Client Engagement & Experience Specialist' to support the planning and execution of events that drive engagement for all of our clientele : Corporate Partners, Premium Clients, Members of Cavs United, Groups, Youth Sports, and internal team members (employees). Reporting to the 'Director of Client Engagement & Experience', this role will play a critical part in delivering high-quality, impactful events that align with the Cavaliers' strategic goals.The ideal candidate is a detail-oriented, organized, and creative professional with experience in event coordination and a passion for crafting memorable experiences.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Event Planning & Execution -

Assist in the planning and execution of a variety of events, including hospitality receptions, partner activations, prospect events, and VIP experiences.
Coordinate logistics such as venue selection, vendor management, catering, audiovisual needs, transportation, and staffing.
Collaborate with internal teams, including corporate partnerships, marketing, and ticketing, to ensure events align with organizational goals.
Manage event setup and teardown, ensuring all elements are executed according to plan and brand standards.

Administrative Support -

Maintain detailed event timelines, budgets, and task lists to ensure all events are executed on time and within scope.

Track RSVPs and manage event registration platforms to provide accurate attendee data and reporting.

Handle communication with vendors, partners, and attendees, providing timely updates and responses to inquiries.

Post-Event Analysis -

Gather attendee feedback through surveys and reporting tools to assess event impact and identify areas for improvement.

Compile post-event recaps for leadership, including attendance, expenses, and success metrics.

Creative Contribution -

Design collateral - including invitations, PowerPoints, and sales board for the revenue teams.

Contribute ideas for innovative event concepts and attendee engagement strategies.

Stay up to date on industry trends and best practices to continuously enhance the Cavaliers' event offerings.

REQUIRED QUALIFICATIONS :

Bachelor's degree in Event Management, Business, Marketing, Hospitality, or a related field.

1-3 years of experience in event coordination, preferably for a sports organization, entertainment venue, or a related industry.

Must have availability to work flexible hours, including evenings, weekends and occasional Holidays as required by event schedules.

Must be proficient in Adobe Illustrator.

Must be proficient in Microsoft applications, such as Outlook, Word, Powerpoint and Excel.

Excellent organizational and multitasking skills with the ability to manage multiple projects simultaneously.

Strong written and verbal communication skills, with an ability to work collaboratively across departments.

Experience with CRM platforms like Salesforce is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Other details

Job Family Booking & Events

Pay Type Salary

Employment Indicator Entry Level

Required Education Bachelor's Degree

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