What are the responsibilities and job description for the Collections \ Customer Service - Remote Opportunity position at Cavalry Portfolio Services, LLC?
As a Resolution Specialist, you have the opportunity to make a difference by working with customers creating win-win solutions for repayment of financial obligations. This includes:
- Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement.
- Working in a customer service-focused call center setting, meeting compliance and production requirements.
- You must live near or in the cities of Phoenix-AZ, Roseville-MN, or Tulsa-OK. Training for this position is in the office for up to three/four months ( /-), after which time the employee will have the opportunity to work remotely.
Remote Opportunity: (after 1st full month on phone)
- Up to two months ( /-) onsite training:
- Meet 5 of 7 Metrics for the entire month (active, idel, nwa, wa, cph, messages, poe's) Meet New Money Requirements for the month
No corrective actions For Quality Assurance violations
Cavalry offers:
- Competitive base pay up to $18 per hour individualized uncapped commission, monthly quality assurance bonus up to $250 (after 1st full month on phone), and a 1st year retention bonus plan: $300 at 6 months and $300 at 12 months.
- Paid training with continuous development opportunities
- 2 weeks paid vacation, 5 sick/flex days, and 6 paid holidays.
- Additional 3 holidays after 1 year of service.
- Full benefit package at 60 days
Candidates must:
- Have at least 6 months of experience in a customer-focused industry
- Have a genuine desire to help people.
- Be open-minded and resilient.
- Be able to adapt to new policies and laws.
- Have the ability to negotiate to reach a solution
- Be able to work 4 hours on occasional Saturday mornings
Maribel Schilling ~ Human Resources Generalist
Cavalry Portfolio Services, LLC O: 602.667.0128 ext. 11006| mschilling@cavps.com
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Work from home
Work Location: In person
Salary : $15 - $18