What are the responsibilities and job description for the Customer Service Representative position at Cavco Seguin?
Job Description:
Service Department Customer Service Admin
Reports to Service Manager
Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing
Primary Responsibilities:
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contacts home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
- Finalize work orders, and determinations for state – close out in system (Deacom).
- Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
- Review completed work orders for any flaws, or inadequacies on technician’s part.
MINIMUM QUALIFICATIONS
- Requires a high school diploma or its equivalent.
- Working as a Customer Service typically requires 1-3 years of related experience.
- May be entry level if some experience in the skill.
- Bilingual is Preferred
AR/AP experience a plus
Education
Preferred- High School or better
Skills
Preferred- Microsoft Excel
Behaviors
Preferred- Team Player: Works well as a member of a group
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)