What are the responsibilities and job description for the Customer Service Representative position at Cavender's?
Job Overview
The Customer Service Returns associate plays a vital role in ensuring customer satisfaction by efficiently managing product exchanges and returns. Key responsibilities include adhering to safety protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels.
Key Responsibilities:
Qualifications and Requirements:
Equal Opportunity Employer:
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion, creating a welcoming environment for all candidates.
The Customer Service Returns associate plays a vital role in ensuring customer satisfaction by efficiently managing product exchanges and returns. Key responsibilities include adhering to safety protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels.
Key Responsibilities:
- Ensure compliance with safety policies and procedures to maintain a safe working environment.
- Adhere to loss prevention policies and procedures, reporting discrepancies to supervisors as needed.
- Develop and maintain knowledge of the OMS software application, utilizing its navigational skills effectively.
- Properly receive all exchange/return products, verifying their condition and accuracy.
- Maintain a clean and organized workspace, adhering to company standards.
- Engage with customers via email, chat sessions, and phone calls to deliver outstanding customer service.
- Comply with company exchange/return system policies and procedures, ensuring seamless execution.
- Maintain a professional relationship with associates, fostering a positive team environment.
- Perform miscellaneous duties assigned by supervisors, adapting to changing priorities.
- Understand and adhere to company policies, demonstrating a commitment to excellence.
Qualifications and Requirements:
- Age 18 or older, possessing basic math skills and ability to accurately read labels, tickets, and merchandise documentation.
- Ability to identify colors, sizes, quantity, label, and SKU information, ensuring accuracy in product handling.
- Strong written and oral communication skills, facilitating effective customer interaction.
- Able to self-manage time to achieve daily order fulfillment requirements, meeting deadlines with ease.
- Able to maintain positive behavior in team environments, contributing to a collaborative atmosphere.
- Able to operate computer systems with minimal direction, leveraging technology for efficiency.
- Able to understand, speak, and read English with sufficient proficiency, communicating effectively with customers.
- Punctual attendance and alertness throughout shifts, demonstrating reliability and responsibility.
- Able to work varied shifts, including weekends and holidays, and overtime as required, showcasing flexibility and adaptability.
- Able to lift and carry merchandise weighing up to 50 lbs, performing physical tasks with ease.
- Able to perform physical tasks such as climbing stairs and vertical ladders, navigating challenging environments.
Equal Opportunity Employer:
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion, creating a welcoming environment for all candidates.
