Exchange and Return Expert

Join Our Team:
Cavender's is seeking a motivated and customer-focused Returns associate to join our dynamic team. If you possess strong communication skills, enjoy working in a fast-paced environment, and are passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities:

• Process returns and exchanges in accordance with company policies and procedures.
• Communicate with customers regarding return and exchange policies, addressing their concerns and providing solutions.
• Verify the condition and accuracy of returned merchandise, documenting any discrepancies.
• Maintain accurate records of returns, exchanges, and merchandise adjustments, using company-approved software applications.
• Collaborate with colleagues to resolve customer complaints and ensure a positive experience.
• Participate in training programs to enhance skills and knowledge in areas such as customer service, returns processing, and merchandise handling.
• Adhere to company safety policies and procedures, maintaining a safe working environment.

Requirements:

• Age 18 or older, possessing basic math skills and ability to accurately read labels, tickets, and merchandise documentation.
• Ability to identify colors, sizes, quantity, label, and SKU information, ensuring accuracy in product handling.
• Strong written and oral communication skills, facilitating effective customer interaction.
• Able to self-manage time to achieve daily order fulfillment requirements, meeting deadlines with ease.
• Able to maintain positive behavior in team environments, contributing to a collaborative atmosphere.
• Able to operate computer systems with minimal direction, leveraging technology for efficiency.
• Able to understand, speak, and read English with sufficient proficiency, communicating effectively with customers.
• Punctual attendance and alertness throughout shifts, demonstrating reliability and responsibility.
• Able to work varied shifts, including weekends and holidays, and overtime as required, showcasing flexibility and adaptability.
• Able to lift and carry merchandise weighing up to 50 lbs, performing physical tasks with ease.
• Able to perform physical tasks such as climbing stairs and vertical ladders, navigating challenging environments.

Benefits:
At Cavender's, we offer a comprehensive benefits package, including competitive compensation, opportunities for career growth and development, and a positive work environment.