Product Exchange Specialist

Company Overview:
Cavender's is a leading retailer dedicated to delivering exceptional customer experiences. Our Returns associates play a crucial role in this mission, ensuring that customers are satisfied with their purchases.

Job Description:
As a Returns associate at Cavender's, you will be responsible for receiving and processing returns, exchanges, and merchandise adjustments. You will interact with customers, responding to their inquiries and concerns, and provide assistance with resolving issues related to merchandise returns and exchanges.

Responsibilities:

• Process returns, exchanges, and merchandise adjustments in accordance with company policies and procedures.
• Communicate with customers regarding return and exchange policies, addressing their concerns and providing solutions.
• Verify the condition and accuracy of returned merchandise, documenting any discrepancies.
• Maintain accurate records of returns, exchanges, and merchandise adjustments, using company-approved software applications.
• Collaborate with colleagues to resolve customer complaints and ensure a positive experience.
• Participate in training programs to enhance skills and knowledge in areas such as customer service, returns processing, and merchandise handling.
• Adhere to company safety policies and procedures, maintaining a safe working environment.

Requirements:

• Age 18 or older, possessing basic math skills and ability to accurately read labels, tickets, and merchandise documentation.
• Ability to identify colors, sizes, quantity, label, and SKU information, ensuring accuracy in product handling.
• Strong written and oral communication skills, facilitating effective customer interaction.
• Able to self-manage time to achieve daily order fulfillment requirements, meeting deadlines with ease.
• Able to maintain positive behavior in team environments, contributing to a collaborative atmosphere.
• Able to operate computer systems with minimal direction, leveraging technology for efficiency.
• Able to understand, speak, and read English with sufficient proficiency, communicating effectively with customers.
• Punctual attendance and alertness throughout shifts, demonstrating reliability and responsibility.
• Able to work varied shifts, including weekends and holidays, and overtime as required, showcasing flexibility and adaptability.
• Able to lift and carry merchandise weighing up to 50 lbs, performing physical tasks with ease.
• Able to perform physical tasks such as climbing stairs and vertical ladders, navigating challenging environments.

Benefits:
At Cavender's, we offer a comprehensive benefits package, including competitive compensation, opportunities for career growth and development, and a positive work environment.