What are the responsibilities and job description for the Returns Product Exchange Specialist position at Cavender's?
Job Overview:
Cavender's seeks an experienced Customer Service Returns Associate to ensure efficient product exchange and return processing. This key position requires strong analytical and communication skills to deliver exceptional customer service and maintain a high level of productivity.
Duties and Responsibilities:
Cavender's seeks an experienced Customer Service Returns Associate to ensure efficient product exchange and return processing. This key position requires strong analytical and communication skills to deliver exceptional customer service and maintain a high level of productivity.
Duties and Responsibilities:
- Ensure compliance with safety and loss prevention protocols to safeguard employees and assets.
- Maintain accurate records of product exchanges and returns using the OMS software application.
- Process customer inquiries and resolve issues in a timely and professional manner.
- Develop and maintain a thorough understanding of company policies, procedures, and training materials.
- Foster positive relationships with colleagues and management through effective communication and teamwork.
- Provide exceptional customer service through various communication channels, including email, chat, and phone.
- Assist with maintaining a clean and organized work environment.
- Participate in ongoing training and development programs to enhance job performance and stay up-to-date on industry trends.
