What are the responsibilities and job description for the Maternity Navigator (OB-GYN Medical Assistant) position at Cayaba Care?

About Us :

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor's relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors' offices.

Our Values :

Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other's strengths.
Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role :

Cayaba Care is looking for a full-time Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers in Memphis. Our MNs are the heart of our work-hired from the communities we serve, they build deep, meaningful relationships with the families they work with.

You will act as a bridge between the healthcare system and the community, ensuring that each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is for someone who is passionate about making a difference-who believes that every woman deserves the best care, regardless of background or circumstances.

This role will primarily work with Cayaba members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. This role will report to the Director, Care Operations.

Work Schedule :

This role is expected to work the following schedule (paid hourly) :

Monday, Wednesday, Friday : 9am-5 : 30pm (hybrid)

Tuesday & Thursday : 10am-6pm (hybrid)

Saturday : 1x a month 9am-2pm (remote)

One week on-call per month

Responsibilities :

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.

Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.

Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Cayaba specialists

Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.

Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits

Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don't stand in the way of a healthy pregnancy.

Be a voice for the community, bringing insights from your experience and from mothers and families back to Cayaba Care to help shape programs that truly meet their needs.

Attend administrative meetings and follow our Cayaba policies and procedures to ensure the highest standard for our members.

Qualifications :

3 years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant

Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education

A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity

Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment

Comfort working independently in the field while staying connected to a team of specialists

Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements

Access to home internet and a phone with internet access

Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice to haves but not required :

Willingness to obtain your doula certification, with Cayaba support, and provide birth support for members

Fluent in Spanish

Breastfeeding Counselor certification

Start-up experience, or adaptability in a fast-evolving environment

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Maternity Navigator (OB-GYN Medical Assistant)

What are the responsibilities and job description for the Maternity Navigator (OB-GYN Medical Assistant) position at Cayaba Care?

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