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End User Support - Cloud Engineer - Cloud Contact Center Engineer

Cays Inc
Lansing, MI Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/25/2025

Skills : Critical :

  • Knowledge of Nice InContact CXone (ACD IVR Auto Dialer OMNIChannel WFM Studio Interaction Analytics POCs & Auto Attendant)
  • NICE CXOne Studio experience
  • Ability to program in one or more of the following software languages : C# C Java JavaScript Python
  • Ability to develop maintain and troubleshoot webservice API calls

Desired :

  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce / Microsoft Dynamics.

    • Position location : Lansing MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI please indicate location will consider 100% remote for outside MI candidates.

    Interviews : Virtual Interview via MS Teams video.

    Duration : 1 year with possible extension.

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