What are the responsibilities and job description for the SharePoint (2016/SE) Operations Support Specialists position at CAYS Inc?
Job Details
Hello People,
SharePoint (2016/SE) Operations Support Specialists
Locations: NJ - Hopewell, NC - Charlotte, PA - Mechanicsburg, TX - Dallas Metro, TX - Irving, TX - Plano, M) _ Kanas City.
Job Responsibilities:
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
Manage and support infrastructure applications and related data repositories on a day to day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights & weekends)
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
Manage and support infrastructure applications and related data repositories on a day to day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights & weekends)
Primary Skill
Microsoft Azure
Secondary Skill
Python
Tertiary Skill
Splunk
Required Skills
5 years of experience with Microsoft Office 365
Expert experience/knowledge of Office 365 ProPl & Online Applications
Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and ProPlus client behaviors as a result of changes
Understands M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.)
Understanding Exchange, SharePoint, Skype for Business, on premise, online and hybrid
Understands Exchange 2013 & Skype for Business features, migration, and related concepts
Experience migrating large enterprise clients to Office 365
Experience with Office 365 deployment from different sources and troubleshooting complex install issues SCCM, MDT, OS/Application deployment toolset engineering
Microsoft Azure
Secondary Skill
Python
Tertiary Skill
Splunk
Required Skills
5 years of experience with Microsoft Office 365
Expert experience/knowledge of Office 365 ProPl & Online Applications
Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and ProPlus client behaviors as a result of changes
Understands M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.)
Understanding Exchange, SharePoint, Skype for Business, on premise, online and hybrid
Understands Exchange 2013 & Skype for Business features, migration, and related concepts
Experience migrating large enterprise clients to Office 365
Experience with Office 365 deployment from different sources and troubleshooting complex install issues SCCM, MDT, OS/Application deployment toolset engineering
Access Database Editing/Setup DSN Connections
Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.) thru Microsoft 365 Admin Center
Proficient communication and presentation skills
Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project
Proficient with Project Management Concepts: Six Sigma, MBF, ITIL
Advanced technical knowledge with Active Directory
Assist administration teams with troubleshooting network/server issues and testing of system related issues
Installs, configures, and troubleshoots Office Application
Proven experience in problem identification, troubleshooting and resolution
Experience with the incident, change and problem management disciplines; and knowledge of the Remedy ITSM application toolset
Ability to work with minimal supervision
Occasional On-Call support responsibilities (coverage nights & weekends
Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.) thru Microsoft 365 Admin Center
Proficient communication and presentation skills
Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project
Proficient with Project Management Concepts: Six Sigma, MBF, ITIL
Advanced technical knowledge with Active Directory
Assist administration teams with troubleshooting network/server issues and testing of system related issues
Installs, configures, and troubleshoots Office Application
Proven experience in problem identification, troubleshooting and resolution
Experience with the incident, change and problem management disciplines; and knowledge of the Remedy ITSM application toolset
Ability to work with minimal supervision
Occasional On-Call support responsibilities (coverage nights & weekends
Desired Skills
Bachelor's degree in an IT related field, or commensurate experience
Strong analytical skills/problem solving/conceptual thinking
Ability to work with technical and non-technical business users
Assist with internal efficiencies on projects and development
Scripting knowledge is a plus
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Bachelor's degree in an IT related field, or commensurate experience
Strong analytical skills/problem solving/conceptual thinking
Ability to work with technical and non-technical business users
Assist with internal efficiencies on projects and development
Scripting knowledge is a plus
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Vijay Bhaskar.
Lead Delivery Manager.
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