What are the responsibilities and job description for the Solution Architech position at CAYS Inc?
Job Details
Hello People,
Solution Architech
Location : Princeton, NJ (Onsite for 4-6 weeks then hybrid/remote)
Duration : 6 Month Contract
Qualifications
Bachelor's degree in computer science, Information Technology, or a related field. Master's degree is a plus.
10 years of experience driving customer service transformation using Salesforce, MS Dynamics, or key Agent Desktop platforms.
10 years architecting agent desktop solutions for end-to-end customer contact management including Call Pop, Case Management, Workforce Management, Call Routing, Operational KPI and best practices of call centers and their operations.
10 or more years of development experience in either Salesforce, MS Dynamics, NICE CXone and or Genesys CX environments.
10 or more years hands-on experience of software development, to include design, custom and common coding (JavaScript, nodejs, Angular), and testing of real time systems.
5 or more years' experience with development and consuming Web services (SOAP & REST) and clear understanding of SOA based web services.
Understanding of OOP and efficient programming concepts to reduce tech debts.
Experience with enterprise level CCaaS architecture for complex business needs.
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
Existing knowledge and/or industry certifications for one of these - Salesforce, MS Dynamics, NICE CXone and or Genesys CX and process automation technologies
Contact Center as a Service (CCaaS) software management and domain experience.
One of these - MS Dynamics, Genesys CX , Salesforce Architect Experience, Nice CXone Studio experience
Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.
Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
Proficiency in productivity applications like Confluence, JIRA, draw.io.
Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Ability to establish and maintain strong working relationships with key internal associates and partners.
Self-motivated, attention to detail and excellent judgment skills.
5 or more years' experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
Knowledge of cloud security best practices and tools (e.g., IAM, KMS, Security Groups, etc.)
Experience with CI/CD pipelines and tools such as Jenkins, GitLab, or AWS CodePipeline.
Experience with containerization technologies such as Docker and Kubernetes.
Proven experience in application optimization, including performance tuning, resource allocation, and scaling strategies.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced, collaborative environment.
Leadership skills with the ability to mentor and guide junior team members.
Strategic thinking and the ability to align technical solutions with business goals.
Familiarity with Agile/Scrum methodologies.
Deputy Product Execution Solution Chief/Project Engineer.
10 years of experience driving customer service transformation using Salesforce, MS Dynamics, or key Agent Desktop platforms.
10 years architecting agent desktop solutions for end-to-end customer contact management including Call Pop, Case Management, Workforce Management, Call Routing, Operational KPI and best practices of call centers and their operations.
10 or more years of development experience in either Salesforce, MS Dynamics, NICE CXone and or Genesys CX environments.
10 or more years hands-on experience of software development, to include design, custom and common coding (JavaScript, nodejs, Angular), and testing of real time systems.
5 or more years' experience with development and consuming Web services (SOAP & REST) and clear understanding of SOA based web services.
Understanding of OOP and efficient programming concepts to reduce tech debts.
Experience with enterprise level CCaaS architecture for complex business needs.
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
Existing knowledge and/or industry certifications for one of these - Salesforce, MS Dynamics, NICE CXone and or Genesys CX and process automation technologies
Contact Center as a Service (CCaaS) software management and domain experience.
One of these - MS Dynamics, Genesys CX , Salesforce Architect Experience, Nice CXone Studio experience
Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.
Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
Proficiency in productivity applications like Confluence, JIRA, draw.io.
Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Ability to establish and maintain strong working relationships with key internal associates and partners.
Self-motivated, attention to detail and excellent judgment skills.
5 or more years' experience as a Contact Center Solution Architect, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
Knowledge of cloud security best practices and tools (e.g., IAM, KMS, Security Groups, etc.)
Experience with CI/CD pipelines and tools such as Jenkins, GitLab, or AWS CodePipeline.
Experience with containerization technologies such as Docker and Kubernetes.
Proven experience in application optimization, including performance tuning, resource allocation, and scaling strategies.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced, collaborative environment.
Leadership skills with the ability to mentor and guide junior team members.
Strategic thinking and the ability to align technical solutions with business goals.
Familiarity with Agile/Scrum methodologies.
Deputy Product Execution Solution Chief/Project Engineer.
Regards,
Vijay Bhaskar.
Lead Delivery Manager.
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