Director of Operations

Job Description

Job Description

Cayuga Centers is hiring immediately for Director of Operations

Location : Bronx, NY

Pay : $90,000 / annually

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 offices across 8 states and serve over 17,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style / texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and / or local laws.

About the Program and Position :

The NYC-based Operations Department is a support department serving social service programs located in 8 states. This department procures, services and oversees office spaces, day-to-day logistics and maintenance issues, and is comprised of a team of administrative professionals. This department makes a difference by maintaining a professional, comfortable and safe working environment for all of its assigned office locations.

The Director of Operations will oversee the leases, act as building management liaison, and provide property oversight to ensure overall safety, cleanliness and presentation of the NYC, HS / PRS, Pennsylvania, Florida, Delaware, and other offices as assigned. The Director Of Operations must have familiarity with all programs to provide ongoing support to the offices and staff. This position will require innovative thinking and an individual who takes initiative. The Director of Operations will need to be confident in providing guidance and taking the lead to make decisions regarding department and agency needs while also welcoming suggestions from program staff and management as needed.

How you get to use your skills…

Oversee leases and provide property oversight for NYC, HS / PRS, Pennsylvania, Delaware, Florida, and other offices as assigned.

Supervise assigned staff, including the Manager of Operations.

Act as liaison for building management.

Serve as the point person for communications, projects, construction, etc with a professional and friendly demeanor.

Create a connection between programs and departments and steward a consumer-centered, staff-building culture.

Manage projects for each of the assigned departments, including timelines with completion dates.

Communicate progress and needs for project completions to AVP of Operations, COO, President CEO and other members of upper management as needed.

Build and maintain systems so there is consistency within each site and across the department.

Research and maintain current regulations and guidance documents for programs, departments, and building / property management.

Support with expansion projects, research, and events.

Attend internal and external training to stay up to date on program changes.

Assist with training for staff as needed.

Coordinate marketing / publicity needs for the NYC Region Office and other offices, as assigned.

Respond in a positive and respectful manner to diversity among the agency's service population and staff.

Assist with all other tasks and serve on committees as assigned.

Schedule :

Regular hours entail 9 : 00am-5 : 00pm, Monday - Friday.

Must be flexible to meet program needs.

Must be available to work afternoons, evenings, weekends, and holidays.

On-call required.

Why Cayuga Centers?

Certified Great Place to Work ®

Workplace Wellness Award Finalist

Council on Accreditation (COA) Accredited

Implement best practices and evidence-based interventions

Committed to employee professional development and advancement

We embrace change, innovation and opportunities

Our diverse workforce acts and leads with human sensitivity and respect

Large and growing national footprint

Bachelor's Degree with a minimum of 3 years' relevant experience.

Proficient in Microsoft Office and Google Workspace

Excellent office organization skills and ability to multitask and handle a fast paced environment and navigate change.

Bilingual - English and Spanish is required. All agency documents and records are in English, so English writing proficiency is required. Position itself requires Spanish speaking, writing, and reading proficiency.

Excellent communication and proven human relation skills.

Ability to work effectively in a team context.

Ability to travel to other agency locations.

Valid NYS Driver's License required.

Physical Requirements :

Computer work requires sitting at a desk for long periods of time.

Time on your feet for up to several hours a day.

Lifting up to 50 pounds.

Time driving and / or taking public transportation.

Benefits : 160 hour of Vacation

10 Holidays, 3 Personal Days, Medical Appointment Time

Supervision available for licensure

Medical, dental, and vision insurance

Pet and Legal insurance

Employee Assistance Program

FSA, Transit, and Parking savings accounts

Supplemental life insurance, critical illness, enhanced short-term disability benefits

401(k) match up to 6%

Corporate Discounts Program

Sick Leave Pool

Identity Protection

Salary : $90,000