Practice Manager - Cayuga Primary Care Ithaca Mall

Practice Manager - Cayuga Primary Care Ithaca Mall

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Manager, Physician Practice has overall administrative responsibility of assigned CMA Practice(s). Demonstrates and promotes the organization's philosophy of excellent customer service and high quality care. Maintains performance improvement activities within the department and participates in PI activities.

The Practice Manager II title will be reserved for larger practices with a combined provider and staff compliment of over 30 FTE.

The role of the Practice Manager is to monitor and maintain:

• Profitability
• Productivity
• Patient Satisfaction
• Staff Stability and Satisfaction

Essential Job Functions:

• Provides leadership, direction, and resource support to the CMA Operations Group, fostering collaboration across departments to enhance care delivery.
• Develops and monitors initiatives, communicates operational changes, and ensures effective implementation of strategic goals.

Physician Engagement/Productivity:

• Partners with providers on recruitment, budgeting, and clinical processes.
• Addresses barriers to provider productivity and encourages collaborative decision-making.

Administrative Duties:

• Manages office operations, equipment, space, and vendor contracts.
• Completes reports and approves expenditures according to policy.

Policies & Procedures:

• Assists in creating, reviewing, and implementing policies and ensures adherence to legal and confidentiality requirements.
• Communicates policies to staff and monitors implementation.

Human Resources:

• Manages recruitment, training, employee development, and progressive discipline.
• Conducts staff evaluations, ensures accurate payroll, and fosters a positive work environment.

Training/Orientation:

• Orients new staff and coordinates in-service training as needed.
• Supports ongoing professional development and provider orientation.

Staff/Scheduling/Office Flow:

• Develops workflow systems, assigns personnel, and monitors vacation schedules.
• Reviews and adjusts schedules to improve efficiency.

Safety - Patient and Staff:

• Directs safety measures to prevent harm to patients and staff.
• Reports adverse events and implements corrective action plans.

Performance Improvement/Quality:

• Leads team-based problem-solving for process improvement.

Regulatory Compliance:

• Maintains current knowledge of state regulations and completes required audits.

Information Services:

• Ensures staff competence and facilitates software or hardware upgrades.
• Prepares downtime procedures and maintains technical readiness.

Patient Satisfaction/Customer Service:

• Establishes and monitors customer service strategies to enhance patient satisfaction.
• Resolves patient complaints and fosters a culture of exceptional service.

Budget/Finance:

• Develops and monitors fiscal plans, controlling expenses and maintaining staffing levels.
• Participates in cost reduction efforts and budget reporting.

Reimbursement:

• Maintains awareness of reimbursement regulations and monitors cash collections.
• Ensures timely charge entry, referrals, and prior authorizations.

Growth:

• Supports provider recruitment, marketing strategies, and outreach events.
• Coordinates service additions and onboarding activities.

Organizational Requirements:

• Ensures confidentiality, regulatory compliance, and participation in performance improvement activities.
• Maintains professionalism, punctuality, and engagement in organizational initiatives.

Confidentiality:

• Upholds privacy of patient records and sensitive information.
• Ensures compliance with medico-legal confidentiality policies.

Safety:

• Completes mandatory safety training and maintains a safe work environment.
• Identifies safety concerns and takes corrective action as needed.

Expense Control:

• Uses resources efficiently to control expenses.
• Recommends and implements cost-saving methods while maintaining service quality.

Required Skills and Experience:

• Able to communicate effectively in English, both verbally and in writing - Additional languages preferred
• Basic computer knowledge required
• Ability to operate equipment utilized in the practice.
• Prior leadership experience in a medical office setting or outpatient hospital services.
• Ability to lead and motivate diverse teams of professionals and support staff
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Proficient in computer skills and electronic health records.
• Solid understanding of financial management and accounting principles

Preferred Skills and Experience:

• Bachelor's degree in business or healthcare administration is preferred; combination of 1-2 year's college coursework and, 5 or more year's relevant work experience will be considered in lieu of a bachelor's degree; additional experience will be considered if there is no college coursework.
• Certificated Medical Practice Executive preferred.
• Prior experience directly supervising clinical staff is preferred.
• Proficiency in using electronic health record (EHR) systems and Microsoft Office

Physical Requirements:

• Sitting: Up to 50%
• Standing: Up to 40%
• Reaching: Up to 10%
• Bending: Up to 10%
• Lifting: Must be able to lift 40 lbs
• Potential exposure to communicable diseases through patient interaction.

Location and Travel Requirements:

• Onsite
• Travel can be expected in this role between sites

Compensation Disclosure:

• $93,000 to $130,000 per year

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Salary : $93,000 - $130,000