What are the responsibilities and job description for the Desktop Support Engineer III position at Cayuse Shared Services?
Job Description:
">The Desktop Technician III position at Cayuse Shared Services involves managing and supporting a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment utilizes various operating systems (primarily Windows 10 and iOS) and specialized software suites like GIS and AutoCAD.
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- Implement patch management, upgrade, and enhancement strategies to maintain system security and functionality. ">
- Develop and maintain effective systems monitoring and management processes to identify potential issues before they become major problems. ">
- Promote a culture of compliance by adhering to established security protocols and best practices. ">
- Collaborate with colleagues to design and implement efficient configuration management procedures that minimize errors and ensure seamless system operation. ">
- Document all processes, procedures, and systems to facilitate knowledge sharing and onboarding of new team members. ">
- Perform other duties as assigned by management to support the ongoing success of Cayuse Shared Services. ">
Key Responsibilities:
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- Hardware and Software Support: Provide technical assistance and troubleshooting services for hardware and software issues related to desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers, and network switches. ">
- System Administration: Manage and maintain systems, including installing and configuring software, hardware, and peripherals. ">
- Security and Compliance: Ensure the confidentiality, integrity, and availability of sensitive data by implementing robust security measures and adhering to established protocols. ">
- Configuration Management: Collaborate with colleagues to develop and implement efficient configuration management procedures that minimize errors and ensure seamless system operation. ">
- Documentation and Training: Maintain accurate documentation of all processes, procedures, and systems to facilitate knowledge sharing and onboarding of new team members. ">
Requirements:
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- A minimum of 3 years of experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers, and network switches. ">
- Proven ability to install and troubleshoot hardware and software, with a strong understanding of Microsoft operating systems. ">
- Working knowledge of general office software, including Microsoft Office and Microsoft 365. ">
- Ability to support specialized software like GIS and AutoCAD, and software unique to Indian Affairs. ">
- Excellent problem-solving skills, with the ability to work independently and as part of a team. ">
- Strong communication and interpersonal skills, with the ability to effectively interact with colleagues, customers, and management. ">
- Bachelor's degree or equivalent combination of education and experience. ">
About Cayuse Shared Services:
">Cayuse Shared Services is an SBA Tribal 8(a) certified technology and government solutions provider dedicated to delivering innovative solutions and exceptional service to our clients. Our team is committed to fostering a culture of diversity, equity, and inclusion, and we welcome applicants from all backgrounds who share our values.
">Salary Range:
">$27.00 - $28.00 per hour
Salary : $27 - $28
