What are the responsibilities and job description for the Help Desk Support Service Specialist - Senior (Lead) position at Cayuse Shared Services?
Overview
Cayuse Native Hawaiian Veterans, LLC is an SBA Tribal 8(a) certified technology and government solutions provider. We provide innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.
Responsibilities
- The Service Center Technician handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support.
- The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
- The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution.
- The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules.
Qualifications
- Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute
- At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards.
- The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
Pay Range
USD $80,000.00 - USD $90,000.00 /Yr.Salary : $80,000 - $90,000
