What are the responsibilities and job description for the VOIP Services Project Support and Maintenance Manager position at Cayuse Shared Services?
Job Description
The VOIP Services Project Support and Maintenance Manager at Cayuse Shared Services is responsible for providing critical support to our ANGRC IT Help Desk Support Services. The successful candidate will utilize their analytical and problem-solving skills to drive results, ensuring the smooth operation of our systems and infrastructure.
Responsibilities
- Manage and maintain comprehensive documentation of system configurations, procedures, and troubleshooting techniques.
- Develop and implement new processes and procedures to improve system performance and efficiency.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
Requirements
- Bachelor's degree in a related field (e.g., computer science, engineering).
- Minimum 5 years of experience in VOIP services, including design, deployment, and maintenance.
- Excellent communication, teamwork, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
Cayuse Shared Services provides a dynamic and supportive work environment, offering opportunities for professional growth and development. Our team is committed to delivering exceptional service to our clients, and we seek individuals who share our passion for excellence.
