What are the responsibilities and job description for the Help Desk Analyst position at Cazador Consulting Group Inc?
We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Essential Duties and Responsibilities:
- Provide seamless transition of incidents/problems from the Help Desk to the Help Desk
- Ensure regular communication with the Business, MIS team, and Management of system or application outages. Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner.
- Setup equipment and documentation for new hires and terminations
- Ability to troubleshoot computer hardware; including printers, personal computers, local area networks, category-5 wiring, category-3 wiring, layer-3 data switches, and telecommunications equipment.
- Ability to stay abreast of current news, systems information, problems, changes and updates.
Learns to operate personal computers and peripheral devices such as printers and scanners. Rotate tape backups for filing and storage.
- Maintains and distributes documentation of information systems procedures for
users. Responds to help-desk calls in a prompt and courteous manner; prioritizes multiple helpdesk calls and requests for service; troubleshoots and identifies problem in a timely manner to achieve customer satisfaction; resolves basic problems; and provides follow- up with users to ensure problem resolution. Assists in providing hardware support to end users on peripheral and network devices including minor repairs, configuration and/or replacement of defective hardware Learns to identify and resolve system hardware problems with the assistance of hardware vendors as necessary.
*May act as liaison between help-desk personnel and department users.
- Dependent upon assignment, may be required to learn to maintain network integrity including modification of system user accounts and passwords, managing networks.
*
Employment Standards
Two (2) years of college education from an accredited school or equivalent in a related field and two (2) years of paid computer support experience.
Proficiency must be demonstrated with desktop and peripheral installation, troubleshooting, and support.
Possession of valid California Driver’s License and proof of valid State required auto liability.
Job Type: Full-time
Pay: $85,000.00 - $150,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $85,000 - $150,000
