What are the responsibilities and job description for the Insurance Customer Service Representative position at Cazador Consulting Group Inc?
Overview
We are seeking an individual who can represent our Companies Mission Statement and Culture. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate is professional, a self starter, sharp and articulate and has a desire for a career in the insurance industry.
Insurance Customer Service Representative Responsibilities
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Insurance Customer Service Representative Qualifications
- College Degree
- Previous customer service experience required for this position.
- Must have knowledge of Microsoft Office and customer relationship management software
- Excellent active listening, interpersonal, and communication skills
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $20 - $30
