IT Release Manager - Level 1 (ONLY ON W2) @ St. Louis, MO - 12 Months with EXT - Remote Role

Remote Role

Virtual interview

Position: IT Release Manager, Level 1

Location: St. Louis, MO

Duration: 12 Months with EXT

ONLY ON W2!

Job Description:

• Release Manager 1 demonstrates knowledge of the tools and processes related to new and recurring IT release activities in a broad range of IT functions, including application and infrastructure.
• The Release Manager 1 is responsible for executing and closing out release activities for simple to moderately complex initiatives, collaborating with team members and deployment sponsors.
• Organizes assigned activities across applications, teams, and/or projects; accountable for dependency management within the scope of assigned release components.
• Collaborates with team members to ensure execution of release adheres to the plan and timeline.
• Maintains release documentation and archives; stays abreast of future IT maintenance activities.
• Partners with team members to understand the release plan and assigned components.
• Practices adherence to the organization's release and change management processes, policies, and procedures.
• Conducts and participates in post-release reviews to determine the effectiveness of various processes throughout the execution of the release; may lead to post-release reviews with guidance.
• Implements process improvement measures.
• Communicates information related to assigned release components to internal teams and, at times, external sponsors.
• Tracks progress and reports to the internal team and external sponsors when needed.
• Ensures documentation is accurate.
• Sources and coordinates assigned resources throughout various components of the release; work with the internal team to recommend additional resource needs.
• Collaborates with vendors and/or customers throughout the execution of tasks and activities.
• Builds and analyzes supporting material applicable to assigned initiatives.
• Shares and applies findings to related components.
• Protects client’s customers, client’s employees, and client’s brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures.
• Maintains established service level agreements to manage customer expectations and quality standards.
• Assists with task automation and process improvements as directed.

Required Qualifications:

• 3 plus years of professional experience in project management functions: defining and executing project plans, identifying resources required, establishing timelines, and monitoring assigned tasks
• Experience leading the planning, coordination, deployment, and monitoring of hardware installations and upgrades
• Knowledge of Microsoft Office products, including Microsoft Outlook, e-mail accounts, and their relationship to Exchange Services
• Excellent communication skills, both verbal and written; experience interfacing with all levels within an organization
• Experience with creating and updating technical documentation
• Commitment to providing superb customer service
• Must be results-oriented
• A flexible and adaptable orientation is required within the client’s dynamic work environment
• Ability to manage multiple high-priority projects at once while meeting deadlines and remaining calm and cool under pressure
• Documents tickets according to departmental standards with an appropriate level of detail
• Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred Qualifications:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field preferred
• Experience installing and configuring wired and wireless LAN-connected hardware, network communications equipment, software, and peripherals at remote and corporate campus facilities
• Experience leading a team and large projects preferred