What are the responsibilities and job description for the SCCM Administrator - Digital Employee Experience (DEX) Tools (1E / Nexthink) position at CBase Inc?
NOTE : It is strictly W2 role, no c2c. Looking for someone with Digital Employee Experience (DEX) Tools experience, either 1E / Nexthink, etc.
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Position : Endpoint Engineer - DEX Tools
Location : Dallas, TX
Duration : 12 Months with possible extension
Job Description :
Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards.
Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.
Work closely with our delivery consultants to perform feasibility studies and design automation solutions to address customers infrastructure and system issues and / or problems within the Digital Employee Experience (DEX) environment.
Responsibilities :
Analyze and evaluate requirements by understanding all parameters interacting with and affecting the system using DEX tools.
Design, develop, and test scripts / automation modules for production systems using PowerShell and bash.
Create and maintain script documentation.
Integrate PowerShell and bash with multiple systems using APIs.
Maintain, improve, and add new features to legacy code.
Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
Implement and update the platform strategy and road map
Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Meet commitments and deliverables as related to participating / leading projects
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities :
Ability to analyze and resolve problems of moderate to high complexity
Strong GPO Experience
Strong SCCM Experience
Minimum of 4 years of experience in developing?
Strong scripting knowledge in PowerShell supporting large Windows infrastructure environments? required
Strong in Bash Scripting in MacOS environments?
Working with API and webhooks is a plus?
Ability to interface with other applications like Service Now and other IT applications?
Good knowledge and understanding of infrastructure, networking, and security?
Strong attention to detail with excellent time management and organization skills?
Excellent problem-solving skills?
Excellent communication skills and the ability to work effectively in a high-paced environment?
Ability to quickly learn new technologies in an unsupervised environment
Experience with Nexthink, 1E or similar DEX Technologies required
Strong knowledge of hardware components, systems, software, and networking technologies
Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
Strong knowledge of systems development methodologies, practices, concepts, and technologies
Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
Ability to design, configure, and test computer hardware, networking software and operating system software
Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
Skilled in strong project management and analytical / creative problem-solving
Skilled in strong written, oral and interpersonal communications
Required Education :
High School Diploma or GED
Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
Experience :
Required : Intermediate-level experience, fully functioning broad knowledge in system engineering
Physical Abilities :
Ability to perform work duties from limited space work station / desk / office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
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