What are the responsibilities and job description for the Customer Service position at CBD American Shaman, LLC?
Shaman Botanicals/CBD American Shaman
Job Summary:
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience. Your primary goal is to deliver exceptional service and support to customers via various communication channels.
Responsibilities:
- Respond promptly to customer inquiries via phone and email.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide product information, pricing, and availability to customers.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Keep records of customer interactions, transactions, inquiries, and complaints.
- Follow communication procedures, guidelines, and policies.
- Stay up-to-date on product knowledge and company policies.
- Collaborate with team members to improve customer service processes.
- Meet or exceed customer satisfaction and performance targets.
Qualifications:
High school diploma or equivalent; college degree preferred.
Proven customer support experience or relevant work experience.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to work well under pressure in a fast-paced environment.
Proficiency in computer applications, including CRM software and Microsoft Office Suite.
Ability to empathize with customers and provide personalized assistance.
Attention to detail and accuracy in data entry and order processing.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Positive attitude and willingness to learn and adapt.
Additional Requirements:
Previous experience in a similar role preferred.
Knowledge of industry-specific regulations and compliance standards, if applicable.
Company Culture:
Our company values teamwork, integrity, and customer satisfaction. We strive to create a supportive and inclusive work environment where employees are encouraged to grow and succeed.
Benefits:
Health insurance
401K
Paid time off
Training and development opportunities
