What are the responsibilities and job description for the Customer Care Representative position at CBH Homes?
Team CBH is growing! We are looking for a positive and professional Customer Care Representative to join our team.
- Are you highly organized and love helping people?
- Do you have a positive perspective and enjoy working in a fast-paced, dynamic environment?
- Are you interested in working at a company that was voted 1st in Best Places to Work in Idaho?
If you want to join an amazing team that works with homeowners and trade partners to build dreams daily, here’s your chance.
In this role, you’ll be one of our customers’ first point of contact, responsible for delivering a best-in-class customer care experience. On a typical day, you may:
- Work with a stellar team of CCRs and other departments to find excellent solutions for homeowners
- Follow up with homeowners or trade partners to schedule or check on status of repairs
- Ensure that homeowners are satisfied with services and solutions
- Determine the quickest, most effective ways to answer a customer’s question or solve a problem
- Troubleshoot common issues
- Answer phone calls or emails and develop expert knowledge to best help homeowners
This is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!
- Strong interpersonal and communication skills
- Strong analytical and problem-solving skills
- Ability to multitask
- Strong organizational skills
- Ability to manage a variety of calls and/or emails daily
- 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans employer match
- Paid Time Off
- Annual Growth Reviews
