What are the responsibilities and job description for the Customer Service / Property Manager position at CBIZ?
IMMEDIATE NEED!! CBIZ has been engaged by our well established Glen Oaks, NY based Real Estate client, to identify a Customer Service - Property Management Maintenance Services Coordinator. MUST have 2 years of Client Service experience with excellent follow-up and customer service skills. Will be responsibe for communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience a plus.
About the Role
Large, financially sound Residential Garden Apartment Co-op community. Approx. 20 employees in office. The Maintenance Services Advisor (Customer Service/Admin) provides pleasant and courteous customer service to our Shareholders and Residents. Our Advisors possess excellent organization, communication, customer service, time management and follow-up skills. ***You must be able to multi-task efficiently and prioritize tasks. Advisors must be able to handle a very large call volume and email correspondence.
Responsibilities
- Receive incoming calls from residents, shareholders, maintenance and vendors regarding work order requests
- Enter work order requests into database.
- Coordinate and follow-up with tenants, vendors and maintenance staff as to status of request.
- Generate, follow-up and finalize in-house service orders.
- Calmly handle large volume of emergency and non-emergency calls.
- Utilize radio equipment and GPS to maintain contact and efficiency with Field personnel.
- Assist walk-ins.
- Identify building issues causing problems.
- Prepare correspondence.
- Handle various Shareholder and Resident complaints and requests.
- Departmental filing.
Requirements
- Candidates should have excellent client service skills and be a bit "thick skinned". Tenants are calling with maintenance issues and can be upset. Must be able to difuse situation and provide excellent service - build positive relationships.
- 2 years of excellent client service experience.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Must be capable of diffusing difficult client calls and delivering exceptional service.
- Property management experience a plus
Pay: up to $60K DOE plus outstanding benefits!
Hours: 8-5 / onsite F/T
Email: tori.piechocniski@cbiz.com
CBIZ is an Equal Opportunity Employer.
CBIZ does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Salary : $50,000 - $65,000
