What are the responsibilities and job description for the IMAC Specialist | Network Solutions (Hybrid) position at CBIZ?
With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ is honored to be the recipient of several national recognitions for 2023:
- Best and Brightest Companies to Work for in the Nation
- Top Workplaces USA
- Top Places to Work in Insurance
- Best and Brightest Companies in Wellness
- Great Place to Work Certification
CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.
CBIZ has an IMAC Specialist position available in our Maryland Heights, MO office. This position provides Installation, Move, Add and Change (IMAC) coordination and support to Edward Jones branch offices.
Essential Functions and Primary Duties:
- Coordinate multiple vendors and manage multiple activities while ensuring the highest level of service and quality.
- Coordinate and process the installation of circuit upgrades and fallouts.
- Coordinate and track the installation, removal and movement of additional phone lines and electronic equipment including, terminals, additional monitors, fax machines and printers in existing branch offices.
- Place orders for additional phone services and features with the local phone companies.
- Coordinate and track the installation of phone lines, data circuits, equipment and furniture into new or moving branch offices.
- Manage the installation and disconnect of branch office data circuits.
- Manage relationships with various vendors, Edward Jones and CBIZ departments to ensure successful completion of branch related activities.
- Place all IGBN circuit orders and disconnects.
- Order all IGBN pre-qualified site surveys.
Minimum Qualifications:
- Associate's degree in Information Technology or a related field and/or equivalent work experience
- One to two years of technical related and/or project management experience
- Proficient in Internet and Microsoft Office Suites
- Basic knowledge of branch office hardware, software and operating systems
- Must have strong troubleshooting/problem solving skills
- Must have strong basic Math aptitude
- Ability to prioritize multiple projects and capable of meeting deadlines
- Very strong customer service delivery
- Strong verbal and written skills
- Strong attention to detail
- Ability to analyze data, interpret results and seek solutions
- Self-motivated and able to function with minimal supervision
- Task-oriented and focused on resolving issues
- Effective working on a team or individually
- Strong customer service skills including the ability to deal with issues diplomatically and patiently
- Strong interpersonal skills
|
CBIZ.Jobs Category: Customer Service
REASONABLE ACCOMMODATION If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com. |
|
EQUAL OPPORTUNITY EMPLOYER CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement. |
|
PAY TRANSPARENCY PROTECTION NOTIFICATION |
|
Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
|
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.
