What are the responsibilities and job description for the IT Service Desk NOC Analyst Level 1 position at CBIZ?
Job Description
Job Description
Marcum LLP is thrilled to announce that we are now part of CBIZ and CBIZ CPAs, a partnership that unites us with one of the nation’s top accounting and advisory providers. As part of this new chapter, we are pleased to confirm that you’ll still be working with the same dedicated team and receiving the same high-quality service you’ve come to rely on.
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
The IT Service Desk NOC Analyst Level 1 position supports the CBIZ Managed Services group, which provides technical support to our clients using a Managed Services Provider (MSP) model. The IT Service Desk NOC Analyst Level 1 provides first-line technical support for a wide variety of issues ranging from low-level to complex and works with clients directly to resolve submitted issues for software, hardware, server, network, or other issues and either resolves them or escalates them to the appropriate team for further troubleshooting.
- Essential Functions and Primary Duties
- Ticket Management :
Responsible for entering ticket notes and time into the ticketing system following documented processes to ensure proper documentation and resolution.
Assist in keeping our client’s inventory accurate through asset discovery, stale device checks, and verifying all devices are properly classed and set up in using our Remote Monitoring and
Identify and resolve anti-virus issues.
Make client username changes.
Understand where to find pertinent information in our Knowledge Base to troubleshoot and resolve assigned tickets.
Willing and able to participate in an after-hours on-call rotation.
All new Service Desk staff participate in initial training in our system tools and procedures.
2 years’ experience in an enterprise service desk environment (Managed Services Provider experience strongly preferred) working with PCs, server support, network configurations including remote desktop servers, and mobile devices.
Associate degree in a related field of information systems or technology. Equivalent experience of four years may be acceptable in lieu of degree in some cases.
None required to be hired at this level
NOC Analyst Level 1 technicians must have a strong working knowledge of computers and technologies, current operating systems, and common applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe, etc. Must be proficient in desktop, server, remote desktop, and network support. A good understanding of networking principles. Experience in Active Directory. The ability to manage multiple priorities, be detail oriented, and demonstrate strong logical troubleshooting skills are critical for this position. Experience with common MSP tools such ConnectWise, N-Able / N-Central, IT Glue (or similar tools), CyberHawk, Meraki and FortiGate(or similar tools) is a plus.
This is a remote position. A laptop and some office accessories will be provided. Must possess ability to work in a home office setting and to use standard office equipment, stamina to maintain attention to detail despite interruptions. Ability to read printed materials and electronic documents, and ability to communicate in person and over the telephone. Individuals in client-serving positions must be able to travel to / from client sites and may require strength to lift and carry hardware weighing up to 50 pounds.
Self-awareness (emotional intelligence, self-reflection, and professionalism) is to understand emotions, personal strengths, and growth areas, and have a strong sense of value.
CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement .
