What are the responsibilities and job description for the Sales Development Representative Manager position at CBIZ?
Status Category:
Full-Time
Exempt/Non-Exempt:
Exempt
Scheduled Hours Per Week:
40
Job Code:
BI0900
CBIZ, Inc. is a leading professional services advisor to middle-market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Summary:
The Sales Development Representative Manager will lead, mentor, and develop a high-performing, geographically dispersed team of Sales Development Representatives (SDRs) who play a critical role in pipeline generation and revenue growth. This role is integral to optimizing the way SDRs identify prospects, qualify inbound leads, generate new outbound opportunities, and exceed performance targets. This position is focused on people, processes, and accountability metrics, with the primary goal of scaling SDR success and driving business growth.
Essential Functions and Primary Duties:
SDR Performance & Pipeline Acceleration
REASONABLE ACCOMMODATION
If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to
EQUAL OPPORTUNITY EMPLOYER
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit
Notice to Third-Party Agencies
CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
Full-Time
Exempt/Non-Exempt:
Exempt
Scheduled Hours Per Week:
40
Job Code:
BI0900
CBIZ, Inc. is a leading professional services advisor to middle-market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Summary:
The Sales Development Representative Manager will lead, mentor, and develop a high-performing, geographically dispersed team of Sales Development Representatives (SDRs) who play a critical role in pipeline generation and revenue growth. This role is integral to optimizing the way SDRs identify prospects, qualify inbound leads, generate new outbound opportunities, and exceed performance targets. This position is focused on people, processes, and accountability metrics, with the primary goal of scaling SDR success and driving business growth.
Essential Functions and Primary Duties:
SDR Performance & Pipeline Acceleration
- Metrics & Accountability:
- Establish and monitor key performance indicators (KPIs) for lead qualification, outreach activity, and conversion rates.
- Analyze performance data to identify trends, refine outreach strategies, and maximize SDR efficiency.
- Ensure SDRs meet and exceed sales-ready conversation and conversion targets.
- Prospect Engagement & Lead Qualification:
- Oversee inbound and outbound prospecting strategies to optimize engagement.
- Convert brand awareness and marketing interest into qualified, sales-ready meetings.
- Maintain high-touch, value-driven communication standards with prospects.
- Lead Nurturing & Sales Strategy Execution:
- Implement multi-channel (phone, email, social) prospecting strategies to drive engagement.
- Ensure accurate tracking of all sales activities in Salesforce and Salesloft.
- Stay ahead of industry trends to refine messaging and outreach techniques.
- Hiring, Training & Developing:
- Recruit, onboard, and mentor talented team members who are eager for career progression in client facing roles to include business development and client management, all the while fostering a high-energy, goal-driven culture.
- Utilize the Sales Development training techniques for accountability to enhance SDR sales acumen and objection handling.
- Set clear performance expectations and provide ongoing feedback through one-on-ones, team meetings, and accountability sessions.
- Promote career growth opportunities within the sales organization.
- Process & Technology Optimization:
- Ensure SDRs maximize the use of Salesforce, Salesloft, LinkedIn Sales Navigator, and other sales tools.
- Drive adoption of best practices in pipeline development, lead qualification, and outbound prospecting.
- Align with Marketing & Sales Teams:
- Partner with Marketing to refine messaging, improve lead qualification, and optimize inbound/outbound strategies.
- Work closely with Sales Leadership to improve SDR-to-producer lead handoff and ensure pipeline efficiency and coaching and peer mentoring as necessary.
- Support event outreach and follow-up to maximize lead conversion from industry conferences and webinars.
- Reporting & Insights:
- Provide weekly performance reports and strategic insights to senior leadership.
- Identify and implement process improvements to enhance SDR efficiency and output.
- Regularly refine value-selling approaches to align with business objectives and market trends.
- Foster a collaborative, motivated, and performance-driven culture.
- Monitor and analyze sales performance metrics to track progress toward targets, ensuring performance-based bonuses are accurately calculated and distributed in alignment with individual and team achievements.
- 1 years of experience leading, managing and motivating individual contributor sales development or business development professionals
- Experience with CRM (Salesforce) and Sales Cadence (Salesloft) technology
- Strong coaching, mentoring, and collaboration skills
- Strong oral and written communication; strong presentation skills
- High School Diploma or GED equivalent required
- Demonstrate industry experience and technical knowledge in the area of expertise
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
REASONABLE ACCOMMODATION
If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to
EQUAL OPPORTUNITY EMPLOYER
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit
Notice to Third-Party Agencies
CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
