What are the responsibilities and job description for the Client Success Representative position at CBM Technology?
Duties and Responsibilities
- Answer calls from clients.
- Follow call script to ensure all details were obtained from the client.
- Create tickets and assign them to the appropriate team member.
- Manage tickets submitted by clients.
- Service ticket management.
- Assist in team’s time management.
- Escalate tickets based on priority.
- Meet with clients, vendors and internal staff on various projects, service tickets etc.
- Perform low level IT support.
- Manage on-call schedule.
Required
- One year working experience
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Strong organizational and documentation skills
- Ability to multitask, prioritize and manage time effectively
- Ability to work under pressure
- High school diploma or equivalent
Preferred
- Experience with using CRM or Ticketing System.
- Someone who is interested in IT and looking to grow their IT career.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Work Location: In person
Salary : $35,000 - $45,000
