IT Support Service Technician

Duties and Responsibilities

• Provide customer service support to end-users via phone, email, chat, remote diagnostic tools, or in person.
• Provide support, installation, and updates to Microsoft Products such as Operating systems and Productivity products.
• Provide support, installation, and updates to VMWare and Hyper-V.
• Provide support, installation, and updates to customer's line of business applications.
• Provide support, installation, and updates to network devices such as switches, routers, and wireless devices.
• Provide support, installation, and updates to Servers, Storage, and Workstation devices.
• Provide advanced support, installation, and updates of Backups, Restores, and Disaster Recovery Management
• Provide support, installation, and updates to A3 and A4 Document Imaging devices
• Documentation gathering and updating.
• Resolve service tickets based on approved Standard Operating Procedures.
• Work independently or with team members to diagnose problems and attain resolution within designated Service Level Agreements.
• This position requires working on a rotating schedule to include nights, weekends, and holidays
• Support Project Services, Break Fix, and Contract customers

Required

• Current CompTIA Certification or equivalent
• Associated Degree or higher
• Two years or more working Experience
• Two Current Specialization Certifications (within 12 months)
• Above Average Employee review rating on Professional Soft Skills in 3 or more areas
• Effective and positive communication with customers and staff
• Multi-tasking capabilities
• Professionalism

Preferred

• ConnectWise Suite experience including Manage, and Control
• RMM Experience
• Experience in Firewalls, Switches, WAPs, Networking, Virtualization

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Education:

• Associate (Preferred)

Experience:

• IT Support: 2 years (Required)

Work Location: In person

Salary : $40,000 - $50,000