MSP IT Support Specialist

Duties and Responsibilities

• Provide remote IT support to end-users via phone, email, chat, and remote diagnostic tools.
• Offer support, installation, and updates for Microsoft Office 365 products such as Exchange, Teams, OneDrive, SharePoint, and Intune.
• Demonstrate comfort and proficiency with Office 365 and Microsoft Entra.
• Assist with support, installation, and updates for customers' line of business applications.
• Provide support and updates for Servers, Storage, and Workstation devices.
• Deliver advanced support, installation, and updates for Backups, Restores, and Disaster Recovery Management.
• Gather and update documentation as needed.
• Resolve service tickets based on approved Standard Operating Procedures (SOPs).
• Participate in developing SOPs to improve processes and efficiency.
• Incorporate a cybersecurity-first mindset in all tasks.
• Work independently or with team members to diagnose problems and achieve resolution within designated Service Level Agreements (SLAs).
• This position requires a rotating on-call schedule, including nights, weekends, and holidays.

Required Qualifications

• Associate Degree or higher.
• Two years or more of working experience.
• Strong initiative to learn new technologies.
• Not afraid to accept new challenges.
• Ability to troubleshoot issues effectively.
• Experience with Microsoft Office 365 and Microsoft Azure Entra.
• Effective and positive communication with customers and staff.
• Ability to manage multiple tasks and prioritize effectively.
• Professionalism.

Preferred Qualifications

• Experience with PSA or ticketing system.
• Remote Monitoring and Management (RMM) experience.
• PowerShell experience.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Education:

• Associate (Preferred)

Experience:

• IT Support: 2 years (Required)

Work Location: In person

Salary : $40,000 - $50,000