Incident Management Associate - Flexible Hybrid in Lenexa, KS

Description

Building trusted markets — powered by our people.

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

The Operations team is hiring for an Incident Management Associate.

PLEASE NOTE : This is not a Cybersecurity role.

The Incident Management Associate is an entry level role supporting Cboe’s overall Incident Management process. Responsibilities include participating in and / or leading regular and ad hoc incident management meetings with incident relevant staff, participating in and / or conducting Learning Reviews (post-mortem meetings), and participating in incident calls. The Incident Management Associate is also responsible for creating incident records, maintaining and monitoring such records, and drafting internal incident management-related communications.

The Incident Management Associate applies entry level project management skills to decompose, assign, and track to completion post-incident work items. The Incident Management Associate also is responsible for follow up on action items resulting from learning reviews and for updating internal documents as necessary. A successful Incident Management Associate will be skilled in communication, collaboration, problem-solving, critical thinking, and teamwork in a fast-paced, multi-faceted technical environment.

The Incident Management Associate will often require supervisory support and / or support from their peers in conducting their day-to-day responsibilities.

Your responsibilities will be :

• Maintain incident tracking records within Jira. Draft technical descriptions of incidents and gather all relevant incident details. Maintain, review, follow up on, update, and bring to closure such records through the incident management lifecycle.
• Participate in and / or conduct post-incident Learning Reviews (post-mortem meetings) to identify takeaways that will drive systemic incident reducing improvements across Cboe. Follow up on identified post-incident action items to bring them to closure through close collaboration with other stakeholders throughout Technology, Operations, Legal, Regulatory, Security, Risk, and Compliance. Draft Learning Review meeting notes with identified action items and action item owners and include these notes within Jira incident tracking records in a timely manner.
• Participate in incident management meetings and incident bridge audio / video calls. Contribute to the coordination of all resources and personnel needed to resolve incidents as quickly and as effectively as possible.
• Support compliance with applicable regulations and requirements related to incident management. Support internal, external, and regulatory audits and reviews of the incident management process.

Required skills :

You'll really stand out if you have :

Benefits and Perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer :

Some of our employees’ favorite benefits and perks include :

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