What are the responsibilities and job description for the Senior Alliance Director - Industrial & Logistics Sector position at CBRE Group, Inc?

Position Scope :

The Senior Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Senior Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery across multiple services lines (FM, PJM and A&T) and multiple regions (AMS, EMEA and APAC) by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Through the development and execution of an Account Business Plan, the Senior Alliance Director will be responsible for the profitable revenue growth and profit targets of the global account portfolio. The incumbent is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.

The responsibilities for this position include, but are not limited, to the following :

P&L, Contract Management and Governance :

Accountable for financial performance of global, 3X account
Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required
Ensures fulfilment of "promise" to customer - sets tone and culture for the way GWS delivers
Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development :

Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client

Demonstrates credibility and thought leadership, influencing business outcomes

Manages enterprise-wide client relationships at senior levels acting as an extension of the client's executive management team

Creates alignment between customer need & organizational delivery

Manages issue escalation and resolution

Strategic Planning & Value Creation :

Account Growth

Acts as an expert in customer's business, culture and strategy by pro-actively contributing to the improvement of the client's business.

Supports growth of customer's business through the development and execution of an Account Business Plan

Influences the client's planning and budgeting process to enhance value and optimize performance

Represents the customers' best interests externally and internally to GWS

Strategic interpreter of needs and identifier of new value-added services

Accommodates, plans, integrates portfolio contraction & expansion

Ensures the successful management of scope expansion & renewal activities

Establishes and executes resource & people strategy

Service Delivery Integration and Assurance :

Act as a champion of the Integrated Account model to deliver upon the combined CBRE commitments to the client.

Acts as single point of contact for account related communication to and from the senior client

Act as team leader and be responsible for provision of all services that touch customer; manage escalation process

Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership

Manages in a matrix environment

Manages Customer business changes that impact service delivery

Leadership :

Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities

Lead employee engagement initiatives to sustain progress the account has made, and drive change where needed.

Advancing diversity and inclusion culture in our organization

Multi regional and multi service line responsibilities

Safety and Controls :

Responsible for ensuring world-class safety performance by CBRE and subcontractor employees, by instilling and reinforcing a positive, steadfast safety-first culture.

Directs and provides overall strategic management of the account's global compliance program to ensure adherence to CBRE and client compliance and controls requirements

World-class safety and controls compliance is a "license-to-operate" expectation and must be supported by effective management control systems. Procedures need to be established, maintained, and tested to ensure compliance.

Travel Expectations : If you are not currently located in or near Dearborn, MI, anticipate 75% travel to the area each week.

Skills / Qualifications :

Demonstrated hands on / direct impact on business outcomes. Strong fiscal management with the ability to articulate understanding of P&L, Balance Sheet and Cash Flow management. Direct experience improving all three. Credible and strategic management of a large P&L

A history of developing strong trusted advisor status with clients. Engenders feelings of trust as an initial impression. History of looking for win / win solutions. Examples of successfully de-escalation of issues. Effective regardless of client.

High level of personal credibility, customer relationship management, networking and interpersonal skills

Strong understanding of building operations especially critical environments. Articulate in ESG, Workplace Strategy, TOC. Passion for HSE. Experience managing ADCM and FM projects. Strong written and verbal communication skills. MS Office Suite competencies.

Proven experience as a visionary leader

Proven track record in the development & implementation of strategic plans

Significant experience managing customer accounts across North America, Latin America, EMEA and APAC and working knowledge of labor laws in those regions

Significant experience leading multiple service lines across multiple regions and delivering on the value proposition of having a single globally integrated service provider

Demonstrated ability to take full accountability for team performance and ensure client and CBRE expectations are achieved.

Proven and tested safety leadership experience and competency in both office and manufacturing environment

History of data-driven decision making enabled by solid data analytics and a drive for increased automation

Experience leading teams and operations in a manufacturing environment (aligns with portfolio make-up and the operational mindset of primary client)

Ability to effectively navigate in a matrix organization

Exceptional collaboration skills, and ability to ensure productive collaboration amongst regional and service line leaders on account

Experience managing various contracts and commercial models, and success delivering on savings commitments (e.g. fixed price, savings guarantee)

Continuous improvement mindset with history of delivering innovation that is recognized by the client

Strong communication skills

Extensive real estate industry knowledge and trends

Consultative skills

Ability to prioritize

Interprets and manages risk using systems that demonstrate appropriate control and validation of risk mitigation measures.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Senior Alliance Director position is $240,000 annually and the maximum salary for the Senior Alliance Director position is $270,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits : 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity : CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).

NOTE : Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and / or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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Salary : $240,000 - $270,000

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Senior Alliance Director - Industrial & Logistics Sector

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