What are the responsibilities and job description for the Network Expense Management Professional position at CBTS?
**About the Job**
We are seeking a Telecom Analyst to join our team at CBTS. This position will involve managing fixed wireline and wireless expenses, investigating telecom usage charges, and performing invoice analysis to identify billing errors and discrepancies.
Key Responsibilities:
- Manage fixed wireline and wireless expenses effectively.
- Investigate telecom usage charges with the help of invoices and customer service representatives.
- Perform invoice analysis to identify billing errors, discrepancies, and opportunities for savings.
- Prepare and ensure timely execution of month-end activities, including system charge-back departmental journals, bill/ledger reconciliations, Telco accruals, and working with Suppliers to resolve current aging debts.
- Prepare monthly reports as required.
- Manage invoices for accuracy and timely payout.
- Monthly telecom expense forecasts, track net new adds/disconnects by month.
- Resolve Telco and business group queries related to invoices and payments information in a timely manner.
- Analyze reports for vendor billing, pricing inconsistency, and include them in an issue tracker called Audit Status Report.
- Optimize telecom costs.
- Timely and accurate IT service provider contract amendments, changes, updates, and associated documentation and archival.
Operational Roles:
- Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection).
- Maintain wireless order management.
- Engage in IT Operations monitoring and managing network-related incidents, changes, problems, configuration management, and RCA.
- Monitor outsourced contract performance and compliance, identifying variances and recommending corrective actions.
- SLA management and appeals review.
- Initiate RFP/RFQ for network services, negotiations, and contract management.
- Work closely with Project Managers, Engineers, Architects, and assist with telecom order processing.
- Perform other duties as delegated, such as reviewing analyst processing during stabilization periods, backup functions, business process improvement initiatives, participating in audit activities, and ad-hoc projects.
Requirements:
- 5-7 years' experience in telecommunication services or network services.
- Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager.
- Knowledge of telecom components, trends, and best practices.
