What are the responsibilities and job description for the Telecom Analyst position at CBTS?
CBTS is currently seeking a Telecom Analyst for a position located in Columbus, OH.
Responsibilities:
Telecom Expense Management
o Manage fixed wireline and wireless expenses
o Investigate telecom usage charges with the help of invoices and customer service representative
o Perform invoice analysis to identify billing error, discrepancies and opportunities for savings
o Prepare and ensure month end activities are executed on timely basis. i.e
o Prepare system charge back departmental journals, do relevant bill/ledger reconciliations & Telco accruals, work with Suppliers on ensuring current aging debts are resolved
- Prepare Monthly Reports as required
o Manage invoices for accuracy and timely payout
o Monthly Telecom expense forecasts, track the net new adds/disconnects by month.
o Resolve Telco and business groups queries related to invoices and payments information on timely basis.
o Run and analyze reports for example other vendor billing, pricing inconsistency, and include them in issue tracker called Audit status report.
o Telecom cost optimization
o Timely and accurate IT service provider contract amendments, changes, updates and associated documentation and archival
Operations
o Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
o Maintain wireless order management
o Engage in IT Operations monitoring and managing network related incidents, changes, problem, configuration management and RCA
o Monitor outsourced contract performance and compliance, identifying variances and recommending corrective actions
o SLA management, appeals review.
o Initiate RFP/RFQ for network services, negotiations and contract management
o Work closely with Project Managers, Engineers, Architects and assist with Telecom order processing
o Perform other duties as and when delegated i.e., review of analyst processing during stabilizations period, back-up function, business process improvement initiatives, participate in audit activities and ad-hoc projects.
o Implement process improvements
o Perform audits to ensure contract compliance and performance
Qualifications:
•5-7 years’ experience in telecommunication services or network services
•Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
•Knowledge of telecom components, trends and best practices
Essential Technical Knowledge:
• Experience with Telecom Expense Management Solutions (TEM) such as Tangoe, Calero, Cass etc.
• Experience with Wired and Wireless expense management
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