What are the responsibilities and job description for the Telecom Analyst position at CBTS?
CBTS is seeking a Telecom Analyst for a Merrillville, IN position.
Responsibilities
Telecom Expense Management
• Manage fixed wireline and wireless expenses.
• Investigate telecom usage charges with invoices and customer service.
• Analyze invoices to identify errors, discrepancies, and savings opportunities.
• Prepare monthly reports as required.
• Manage invoices for accuracy and timely payout.
• Forecast and track monthly telecom expenses.
• Resolve queries related to invoices and payments information.
• Optimize telecom costs.
• Manage IT service provider contracts.
Operations
• Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection).
• Manage wireless order processing.
• Monitor network incidents, changes, problems, configuration management, and RCA.
• Monitor outsourced contract performance and compliance.
• Manage SLAs, appeals, and RFPs/RFQs.
• Work with Project Managers, Engineers, Architects, and assist with Telecom order processing.
• Perform other duties as delegated.
• Implement process improvements.
• Conduct audits to ensure contract compliance.
Qualifications
• 5-7 years' experience in telecommunication services or network services.
• Experience working with service providers and delegating operational activities.
• Knowledge of telecom components, trends, and best practices.
Essential Technical Knowledge
• Experience with Telecom Expense Management Solutions (TEM).
• Wired and Wireless expense management expertise.
CBTS provides equal employment opportunities without regard to protected characteristics in accordance with applicable laws.
