Red Classic - Assistant Dispatcher

Job Overview

The Assistant Planner Dispatcher is responsible for managing a fleet of trucks, trailers, and drivers to ensure optimal productivity, service levels as well as understanding and meeting the needs of our drivers and customers. This position also processes paperwork and assumes data entry duties.

Duties & Responsibilities

• Coordinates scheduling of loads that are tendered by CCCI, while ensuring a high level of customer service to assigned drivers and establishing a good working relationship with each driver
• Answers phones and communicates professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth
• Ensures optimal driver, unit performance, while complying with FMCSA regulations
• Makes sure drivers are properly contacted and have accurate, timely information for pickup and delivery
• Monitor driver in-transit workflow, ensuring on-time delivery
• Communicates pick-up and delivery exceptions with Planner-Dispatcher, Driver Manager, Regional Hub Manager, and other facilities personnel that are affected
• Ensures driver’s bills of lading, trip sheets, and other appropriate documents match
• Performs other duties as assigned

Knowledge, Skills, & Abilities

• Ability to work under stress while remaining professional at all times
• Ability to listen to and understand information and ideas presented either verbally or in writing
• Ability to recognize, evaluate and resolve problems
• Ability to communicate well with others
• Above average writing skills and organizational skills
• Ability to take direction and follow-through
• Map, Google reading skills
• Detailed oriented
• Be proactive instead of reactive
• Capable of working independently, without constant supervision
• Cross collaborative
• Experience with Excel and Microsoft Word Knowledge of Transportation Management Systems (TMW Preferred)
• Will be required to be on an “on-call” rotation; Office environment; shift work 2100 to 0700 Sunday through Friday nights. Work three (3) on; rotate each week

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

N/A

Work Environment

Office Environment