Client Access Services Navigator

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. 

Central City Concern (CCC) is a multi-faceted social service agency whose mission is to help vulnerable populations to end or avoid homelessness and build healthy, housed, resilient, and engaged lives.

This position is a member of the multi-disciplinary team that assumes responsibility and accountability for the management of resources through interdisciplinary collaboration to achieve optimal client outcomes. This role engages directly with people to understand their needs and help facilitate connections across the full continuum of CCC’s services including Health Services, Housing, and Employment services. This work happens directly in the field with clients to identify programs, resources, and services that will best help meet their needs while removing obstacles to accessing programs, resources, and services. This position has access to mental health billing and service records.

Location: Old Town Clinic (727 W Burnside St. Portland, OR 97209)

Schedule: Monday - Friday, 8:00am - 4:30pm

Compensation: Starting at $24.52/hr

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Bachelor’s Degree preferred in medical field, mental health, or social sciences or related field.
• Minimum of two years of work experience in a relevant field such as human services, community health, social services or related field of these or combination of work and education.
• Bilingual in English and Spanish preferred.
• Must have experience in case management, customer service or advocating for clients.
• Computer literacy.
• Current CPR certification required prior to start date.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Will be required to carry a cell phone for work purposes. Cell phone to be provided by Central City Concern.
• Must pass pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must possess a current driver’s license, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training. If driving a personal vehicle, you must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Able to climb stairs several times a day.
• Must be able to occasionally lift items of approximately 25 pounds.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientation, and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct Social Determinants of Health based interviews with clients in Recovery Supportive Housing to assess and identify health disparities and inequities (I.E food insecurity, housing insecurity, transportation insecurity).
• Assist clients in engaging with health and social services by performing intakes and scheduling appointments.
• Provide transportation when necessary for patients in CCC vehicle, taxi, or public transportation to and from program related appointments, interviews, and hospitals/clinics.
• Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace and Medicaid
• Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
• Help people to seek opportunities for further treatment, care, and services within Central City Concern and the community.
• Participate in the development of health and recovery goals with people. Support people to reduce barriers and achieve goals.
• Bridge community, cultural, educational, and other barriers to encourage self-care and participation in CCC Recovery Supportive housing and health service offerings.
• Complete and maintain accuracy of all required documentation including electronic documentation in a timely manner and in accordance with regulations and office standards.
• Conduct compliance assessments and internal audits. Analyze results and provide formal and informal reports of findings, including recommendations for improvement.
• Effectively communicate findings to manager, colleagues, and internal and external stakeholders and customers, and assist with related corrective action as needed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Participate in compliance, quality assurance and quality improvement activities as directed.

DESCRIPTION OF OTHER DUTIES:

• Become certified State of Oregon Enrollment Assister and assist individuals in enrolling for healthcare coverage as directed by supervisor.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to work effectively in a fast-past environment
• Ability to communicate and interact effectively with a wide variety of people, including physically disabled or dually diagnosed clients, co-workers and general public, both verbally and in writing.
• Ability to promote programs and services to the community (faith based, funders, recovery/treatment providers, culturally specific groups, elected officials, governmental bureaucracy etc.)
• Ability to manage time and meet deadlines.
• Ability to develop relationships and work courteously and effectively communicate with the general public, patients, medical personnel, corrections personnel, police, merchants and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to maintain strict standards of confidentiality with regard to patient information.
• Ability to transport patients in company vehicle.
• Ability to handle emergency/violent situations with skill, confidence and tact.
• Ability to work unsupervised for long periods of the day.
• Ability to maintain appropriate professional boundaries.
• Ability to perform simple mathematical computations.
• Ability to manage time, prioritize, and meet deadlines.
• Excellent organizational skills.

Benefits at Central City Concern offered to our employees! 

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match. 

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 recognized Holidays 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions. 

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.    

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff. 

Salary : $25