What are the responsibilities and job description for the IT Technician position at CCC - Classic City Computing?
Job Overview
We service clients all over the Southeast USA while our home office is in Athens, GA. We have been in business for over 18 years. Candidate would be working from our Athens based office and on-site at our clients locations.
We are seeking a dedicated and skilled IT Technician to join our team. The ideal candidate will be responsible for providing exceptional IT support to our users, ensuring that all technical issues are resolved efficiently and effectively. This role requires a strong understanding of computer networking, desktop support, and customer service skills to maintain optimal system performance and user satisfaction.
Responsibilities
- Provide first-level IT support to end-users via help desk services, addressing issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve technical problems related to LAN, VPN, and other network configurations.
- Assist with the installation, configuration, and maintenance of computer systems including Windows and Mac OS environments.
- Perform regular system checks and updates to ensure all systems are running smoothly.
- Document all support interactions in the ticketing system for future reference and analysis.
- Collaborate with other IT team members to improve processes and enhance service delivery.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
Skills
- Proficient in IT support practices with a strong focus on customer service.
- Knowledgeable in computer networking concepts including LAN configurations.
- Experience in desktop support for both Windows and Mac OS platforms.
- Ability to set up and troubleshoot VPN connections.
- Strong communication skills to convey technical information clearly to non-technical users.
- Experience working in a help desk environment is preferred.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Performance bonus
- Profit sharing
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Athens, GA 30606 (Preferred)
Ability to Relocate:
- Athens, GA 30606: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Athens, GA 30606
Salary : $50,000 - $55,000