Field Engineering Operations Technician II

Company

Cox Communications, Inc.

Engineering / Product Development

Field Engineering Operations Technician II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $37.79 - $56.73/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The Field Engineering Operations Technician II is responsible for installing, maintaining, and troubleshooting network equipment in a critical facility environment. This role involves responding to outages, performing system upgrades, conducting routine maintenance, and ensuring network performance meets Cox standards. The technician collaborates with internal teams and external partners to support business operations and customer needs.

CB Fulfillment:

• Installs, disconnects, upgrades and/or migrates services at the customer premise.

• Activates electronics by powering up the equipment via 48V or AC.

• Loads configuration from the engineering work package on customer equipment.

• Performs customer CPE testing, on-site.

• Coordinates with provisioning to verify / finalize customer acceptance of service.

• Coordinates equipment pickup with boundary partners.

• Creates, updates, and closes remedy tickets and coordinates change control.

• Assists with initial turn-up of CPE equipment.  

• Standard operating procedures: Ability to follow, check, and document standardizing procedures.

• Following instructions from construction, project managers and supervisors

• Basic electrical theory: Knowledge of the function and operation of electrical equipment (DC & AC power) to ensure proper installation and to complete tasks such as troubleshooting electrical systems and equipment.

• Basic tool knowledge: Fundamental knowledge and ability to handle machines and tools.

• Battery Maintenance, & repair: Regularly inspecting and servicing electrical, mechanical, industrial, production, or related systems and components to prevent future failures or restore to serviceable and acceptable operating conditions. Identify and resolve issues in systems.

• Ability to read, understand and follow all applicable safety guidelines, perform risk assessments of environmental and electrical hazards to persons and company assets.

• Equipment assembly: Assemble components by manually fastening parts and subassemblies.

• Test equipment & processes: Implementing effective testing procedures to ensure the quality and reliability of products and systems.

In all cases  

• Drives and maintains a company vehicle.

• Plans daily route, requisitions equipment / supplies and stocks vehicle.

• Configures CPE in warehouse prior to installation at the customer premise.

• Ensures appropriate iOS is applied.

• Performs basic functional testing of equipment to eliminate out of box failures.

• Follows labeling standards for all equipment, terminal ID, circuit tags and cabling.

• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.

• Tests and verifies services in conjunction with the install team.

• Pre-stages equipment per work order.

• Performs other duties as assigned.

• Complies with all safety policies and procedures.

• Works assigned shifts / schedules.

Qualifications:

• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies

Minimum

• HS diploma, GED, or relevant work experience

• 1 or more year of experience preferred in related field (e.g., technical support, installation, and maintenance)

• 1 or more years of experience working with IP, MPLS Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.

• 1 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.

• Demonstrated knowledge of performance testing and test equipment

• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization. 

Preferred:

• 1 year of experience in troubleshooting layer I, II & III networks.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 

Salary : $38 - $57