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Help Desk Technician

CCC Group
San Antonio, TX Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

JOB SUMMARY :

Provides technical assistance to computer users on any hardware and software applications. Responsibilities include problem recognition, research, isolation, resolution and follow up. Responds to unresolved inquiries and complex problems.

II. TYPICAL DUTIES :

  • Take Help Desk calls as needed to provide technical support for CCC employees.
  • Follow up on closed and open work orders.
  • Conduct research to find solutions for various IT-related issues, research new hardware and software products.
  • Install hardware / software for the network and users. Provide technical support for system modifications and enhancements.
  • Install and enhance current and new revisions of the operating system and utilities for end users.
  • Provide training / consulting on the use of network hardware and related software applications.
  • Install new hardware software, and upgrades, as required by the network and users.
  • Monitor equipment performance, document problems, arrange and follow-up on hardware maintenance, etc.
  • Travel to other jobsites for network setup and configuration, or maintenance.

III. REQUIRED QUALIFICATIONS :

  • High school diploma.
  • Experience should include a minimum of one year in a help desk / troubleshooting role.

    • IV. REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES :

  • Must be able to handle multiple tasks and rank by importance or priority in a fast, dynamic environment.
  • Must have detailed knowledge of Microsoft Windows and Office, Cisco VPN, Citrix, Groupwise and Outlook email systems, LAN / WAN, antivirus / anti-spyware software and work order systems.
  • A working knowledge of Microsoft Intune and Autopilot is preferred.

    • V. WORKING ENVIRONMENT :

  • Work is performed primarily indoors.
  • Occasional motor vehicle and / or air travel.

    • VI. PHYSICAL DEMANDS :

  • Lifting and / or exerting of force up to 75 pounds occasionally and 50 pounds lifting / force frequently.
  • View and read information on computer screen for extended periods of time.
  • Utilize telephone, personal computer and other technology equipment regularly and for extended periods requiring concentration and manual dexterity.
  • Occasional climbing stairs, bending, stooping, kneeling, reaching, and crouching.
  • Occasional driving of motor vehicles.

    • The above description covers the principal duties, responsibilities, and requirements of the job. This description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties, responsibilities, and qualifications which may be required.

    CCC Group is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age disability, or veteran status.

    Company Description

    The CCC vision is to be a premier heavy industrial contractor providing longevity and strong ESOP community to our family of employees.

  • The CCC vision is based on promoting a collaborative team atmosphere which is adaptive to fulfilling our customers’ needs within the ever changing work environments.
  • We are passionate about our work and truly enjoy building strong relationships with our customers and service providers. Building with Integrity resonates throughout our company.

    • Company Description

    The CCC vision is to be a premier heavy industrial contractor providing longevity and strong ESOP community to our family of employees.

  • The CCC vision is based on promoting a collaborative team atmosphere which is adaptive to fulfilling our customers’ needs within the ever changing work environments.
  • We are passionate about our work and truly enjoy building strong relationships with our customers and service providers. Building with Integrity resonates throughout our company.

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