What are the responsibilities and job description for the Guest Service Manager position at CCC Portfolio Management II LLC?
Summary of Job Description
Responsible for the supervision and management of the front office and overall guest service.
Job Requirements
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Must possess excellent communication, follow up, and organizational
- Must have the ability to push, pull bend, squat and lift on a regular basis.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
- Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
- Maintain confidentiality of guest information and pertinent hotel data.
- Ability to meet or exceed productivity, goals and performance standards.
Essential Job Duties
- Manager on duty supporting the day to day operations to ensure exceptional guest service.
- Work closely with the department managers to maximize revenues.
- Work closely with department managers to control labor and productivity.
- Respond to emergency situations and work with local authorities.
- Review work assignments of employees and make adjustments as business needs.
- Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
- Hold a pre-shift meeting with staff prior to reporting to stations.
- Supervise the staff and handle associate situations.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
- Prepare and submit incident, accident or injury reports when needed.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Pay Rate: $25 per hour
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: humanresourcesteam@martinresorts.com.
Martin Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free
Experience
Required- 2 year(s): Experience in hotel rooms management.
Education
Required- Bachelors or better
Salary : $25