What are the responsibilities and job description for the Customer Service Representative position at CCFBank?
Company Overview:
CCFBank is a successful financial institution dedicated to providing exceptional customer service and innovative banking solutions. With locations throughout Wisconsin and Minnesota, we strive to build strong relationships with our customers and the communities we serve.
Job Description:
We are seeking a friendly and customer-oriented individual to join our team as a Teller. As a key member of our branch team, you will assist customers with their banking needs by processing deposits, cashing checks, accepting loan/credit card payments, and addressing customer questions or concerns. You will also gain knowledge of bank products and services, referring customers to the appropriate departments to ensure an exceptional customer experience daily.
Primary Responsibilities:
CCFBank is a successful financial institution dedicated to providing exceptional customer service and innovative banking solutions. With locations throughout Wisconsin and Minnesota, we strive to build strong relationships with our customers and the communities we serve.
Job Description:
We are seeking a friendly and customer-oriented individual to join our team as a Teller. As a key member of our branch team, you will assist customers with their banking needs by processing deposits, cashing checks, accepting loan/credit card payments, and addressing customer questions or concerns. You will also gain knowledge of bank products and services, referring customers to the appropriate departments to ensure an exceptional customer experience daily.
Primary Responsibilities:
- Assist customers with various financial transactions including deposits, withdrawals, and transfers.
- Perform accurate and timely processing of customer transactions.
- Provide excellent customer service and actively listen to and address customer questions or concerns.
- Understand customer requirements and introduce them to new products and services.
- Collaborate with team members to achieve branch goals.
- Maintain and assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations; adhere to the Bank Secrecy Act (BSA) responsibilities that are specific to the position.
- At least one (1) year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
