Senior Sales Support Specialist-Cox Communities

Company

Cox Communications, Inc.

Sales Operations Group

Sr Sales Support Specialist

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Senior Sales Support Specialist

Provides operational and support services to the Cox Communities sales organization which could include: contract fulfillment, contract database and tool management, ICOMS research and audits, reporting, process support, Quick Connect, various miscellaneous projects as needed, and client communication as required.

What You’ll Do

• Completes post-sales support cases as assigned

• Processes MDU invoices and tracks annual budget in a timely manner.

• Assists in post-sale expediting and follow-up by ensuring contract information is properly entered into database, local government recordings have been filed and tracking receipt of filing from local government entity.

• Works closely with Sales, Sales Engineering, Project Management and Client Performance Management teams to implement and execute all post sales client fulfillment requirements and scopes of work including but not limited to contract processes, account setup, order entry, work order creation and billing/invoicing.  

• Works closely billing to ensure sold, installed and billed revenues have been properly processed and recommend areas for process improvement to improve productivity and accuracy. 

• Works closely with the MDU sales team to maintain the operational infrastructure by troubleshooting issues and requests which includes billing and all other miscellaneous MDU ICOMS inquiries.  Identifies areas for improvement and recommends solutions.

• Assists reporting resources to audit and troubleshoot database and report details to ensure accurate and detailed information is available to the Sales team and leadership.

• Serves as point of contact for MDU myAxis pages which serve as the strategic point of communication and tools for MDU.  Ensures site contains relevant, up-to-date, and accurate information.

• Coordinates data collection from internal and external personnel, entering into standard and customized report formats, and generating reports, as requested.

• Consolidates and summarizes MDU sales operation information in a comprehensive manner and distributes on regular intervals.

• Supports maintenance, management and accuracy of MDU databases and tools, such as bulk contract billing and revenue share payments through auditing, data gathering, and reporting.

• Works closely with the MDU sales team to maintain the operational infrastructure supporting MDU training, troubleshooting issues and requests, and sales-related procedures, including product/service updates and knowledge sharing of research.

• Manages/coordinates national contracts and documents from property owners and management companies which includes, but is not limited to, creating template, sending template to client, obtaining internal signatures, store documents on myAxis, track and communicate status to team and potentially enter data into appropriate database.

• Assists with monitoring compliance with all MDU processes, such as, Bulk Wi-Fi, Exclusive use of the inside wire, etc.

• Acts as the primary point of contact and responsible party for complex, stand-alone processes that require specialized support such as In & On Program, Back-in-Bulks, Bulk Billing, Complementary accounts, Corporate Housing, etc.

• Provides customer level support that helps achieve goals of reduced cycle time, minimal errors/defects/rework, maximum customer satisfaction and high levels of consistency and reliability. Improves processes such as reducing cycle time, reducing resources, reducing errors/defects/rework, improving customer satisfaction, improving consistency and reliability.

• May maintain dedicated e-mail boxes, web sites and other tools used to manage and track service requests, fulfill work orders, escalations, etc.

• Processes MDU invoices and tracks annual budget

• May serve as liaison to vendors (Broadband Communities, NAA, NMHC, HBO, etc.) and marketing on sales promotions, strategies, and trends.

• Assists in the completion and generation of special projects such as budgets, strategic plans, client projects, and/or may lead projects as assigned under close to moderate supervision.

What’s In It For You 

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are 

Minimum

CCI employees will receive priority screening

• High school diploma and 5 or more years of experience in a related field (i.e. Marketing, Sales or Sales Operations, etc.) The right candidate could also have a different combination. Such as any level of degree/verification beyond high school and 3 years of experience or 7 years of experience in a related field.

• Strong knowledge for MS Office applications, particularly Access, Excel, Word, PowerPoint, Outlook; Working knowledge of Visio; Strong knowledge of ICOMS and OBIEE

• Excellent communication (verbal and written), analytical, time management, organizational, confidentiality, and collaborative skills to work effectively with teams throughout organization

Preferred 

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Marketing, Business, etc.) 

• Experience in telecommunications industry desired

• Knowledge and experience with Sales Force.com

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Salary : $24 - $35