What are the responsibilities and job description for the OPS - Patient Representative I position at CCI Health Services?

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

KEY FUNCTIONS & RESPONSIBILITIES :

Answers the telephone promptly, identifies him / herself and the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
Assists in scheduling return appointments, confirming the patient's demographics, and updating the computer system as necessary.
Registers patients. Calls patients to remind them of scheduled visits percenter routine.
Checks in patients as they enter the center, identifies in the system whether they are an "Arrived", "No-Show", "Walk-In", or a "Cancellation".
Notifies appropriate personnel of patient's arrival (per center routine) and secures patient's medical record for use by Medical Assistant.
Monitors status of reception areas, updating appointment status by end of the day, alerting clinical staff of unusually long patient waiting times, or obtaining assistance in any unusual situations including patient conflicts.
Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals completing medical records release forms. Prints provider schedule the day before.
Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
Work with various programs such as dental, family planning, and behavioral health and follow the policies and procedures, workflows, and / or guidelines.
Working on-site is an essential duty for the job.
Process billing and collections.
Deliver any patient care instructions.

EDUCATION AND EXPERIENCE :

Minimum High School diploma, an AA or BS degree preferred or commensurate experience.

Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.

Current CPR certification preferred.

Customer service required.

Computer skills required.

OTHER SKILLS AND ABILITIES :

Bilingual (English / Spanish) preferred.

Must possess excellent communication and interpersonal skills to greet patients and visitors in person or over the phone, and to direct them accordingly.

Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.

Ability to read and write to update patient information / forms, accurately communicate phone messages, and respond to visitors and callers as needed.

WORKING CONDITIONS :

Proper and professional grooming is always expected.

Prolonged periods of standing, bending or working at a desk on a computer.

The ability to lift (up to 15lbs) is required.

Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.

ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

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OPS - Patient Representative I

What are the responsibilities and job description for the OPS - Patient Representative I position at CCI Health Services?

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