What are the responsibilities and job description for the Maintenance Supervisor position at CCI?
Description
We make good investments in our people, properties, tenants, and company.
CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country – and we are growing!
As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.
About You
As a Maintenance Supervisor for multiple high-rise buildings, you will be personally responsible for the maintenance and repair of all buildings, grounds, equipment, systems, facilities and amenities at the communities you’re assigned to. Working under the direction of the Regional/Area Manager, you will provide technical expertise, scheduling/direction, instruction and mentorship to one or more on-site maintenance Teammates. You will also personally carry out planned and preventative maintenance preserving the structural integrity of the building, and its equipment, systems and facilities.
You are a confident and capable technical expert in apartment maintenance and have strong people skills, working well with a variety of Teammates and stakeholders. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve. You are passionate about property management and driven by a desire to achieve the optimal results when it comes to occupancy, resident satisfaction, compliance with HUD, state and local program requirements, safety and building upkeep and financial performance. You are a fast learner and an excellent teacher, able to quickly grasp new concepts and re-package that learning in ways that your Teammates are able to absorb, embrace and adopt. You are comfortable with ambiguity and confident in making decisions, even with incomplete or imperfect information. You are an excellent communicator, able to interact with confidence and poise with internal and external stakeholders at all levels.
Key Responsibilities
Oversee and ensure maintenance and repair of all equipment, buildings and grounds of the
facilities as scheduled, to preserve structural integrity, the safety and wellbeing of our residents, and maintain overall curb appeal.
Leadership And Mentorship
High-rise buildings present several unique challenges not found in traditional low-rise buildings, including complex evacuation strategies, fire systems, multi-floor HVAC systems, complex mechanical equipment like elevators, water pumps, and electrical components.
Work collaboratively with your Property Managers, our in-house Compliance Department, and National Maintenance to ensure your property is in compliance with all applicable Federal, State, local and lender requirements, including but not limited to:
5 years’ experience in Property maintenance (including HVAC, electrical, and plumbing proficiency)
1 years’ experience managing people
1 years’ experience with standard real estate software (Yardi, Microsoft Office 365 preferred)
Experience with affordable housing programs (Project-based Section 8, Section 202, LIHTC) preferred but not required
High School Diploma or equivalent experience
Industry certification such as HVAC, CAMT, CMRP, PMP (or similar) from EPA, BOMA, MHCM, or PMI preferred
Takes initiative: seeks to understand the goal, develops a plan, and delivers
Inquisitive: asks good questions & pieces together information from multiple sources
Tech-savvy: comfortable with new tech – keen to use technology to deliver faster, better results
Excellent Communication: able to communicate effectively with stakeholders at all levels, verbally and in writing
Project Planning & Execution: comfortable with developing a scope of work, obtaining proposals, negotiating with vendors and overseeing execution
Detail oriented: sees the big picture, but understands & appreciates that the details matter
Strong Time Management: able to balance multiple competing priorities
Excellent Interpersonal Skills: builds strong relationships and leverages those relationships to deliver great outcomes
Professionalism: calm, cool, collected - unflappable, even under pressure
Numerate: able to understand financials and adhere to budgets
Problem Solving: solutions oriented, getting as close to a ‘win for all’ as we can
Flexible & Adaptable: willing to go the extra mile, adapts well to changing circumstances
Exercises Good Judgment: considers multiple perspectives, weighs up risks, and makes a decision
Decisive: comfortable making decisions with incomplete or imperfect information
Physical Demands
Very active, with long periods of standing, walking, lifting, balancing, stopping, reaching, etc. Ability to lift up to 50 pounds.
Travel: Locally to attend meetings with partners, vendors, etc.
Visual: frequent use of computer monitors, phone, and tablet.
Qualifications
Why Join Us:
CCI's approach is simple: we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our Teammates' learning opportunities, making them our most valuable asset.
We Say Yes to Uniqueness
We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
What We Offer
We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.
Benefits & Perks
CCI is committed to finding the best talent to embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.
Begin your journey with us today by submitting your resume or completing an online application!
We make good investments in our people, properties, tenants, and company.
CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country – and we are growing!
As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.
About You
As a Maintenance Supervisor for multiple high-rise buildings, you will be personally responsible for the maintenance and repair of all buildings, grounds, equipment, systems, facilities and amenities at the communities you’re assigned to. Working under the direction of the Regional/Area Manager, you will provide technical expertise, scheduling/direction, instruction and mentorship to one or more on-site maintenance Teammates. You will also personally carry out planned and preventative maintenance preserving the structural integrity of the building, and its equipment, systems and facilities.
You are a confident and capable technical expert in apartment maintenance and have strong people skills, working well with a variety of Teammates and stakeholders. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve. You are passionate about property management and driven by a desire to achieve the optimal results when it comes to occupancy, resident satisfaction, compliance with HUD, state and local program requirements, safety and building upkeep and financial performance. You are a fast learner and an excellent teacher, able to quickly grasp new concepts and re-package that learning in ways that your Teammates are able to absorb, embrace and adopt. You are comfortable with ambiguity and confident in making decisions, even with incomplete or imperfect information. You are an excellent communicator, able to interact with confidence and poise with internal and external stakeholders at all levels.
Key Responsibilities
Oversee and ensure maintenance and repair of all equipment, buildings and grounds of the
facilities as scheduled, to preserve structural integrity, the safety and wellbeing of our residents, and maintain overall curb appeal.
Leadership And Mentorship
- Lead by example, displaying a strong commitment to CCI’s overall goals and business objectives and acting in line with our CCI Credo commitments to integrity, top-notch communication and excellence across all our business activities.
- Train, schedule, and supervise the maintenance team day-to-day.
- Build strong relationships with Teammates as well as a variety of other internal and external stakeholders, continuing to enhance CCI’s reputation as a leading property owner/operator and employer of choice.
- Foster a culture of personal responsibility and ownership within property maintenance, where every Teammate understands how their role supports our overall strategy for the property and achievement of our specific performance goals.
- As a key member of your property team, you will help attract, onboard, train, coach, challenge, and support the maintenance team to achieve their full potential.
- Ensure that your property achieves peak maintenance performance, which we define as 1) fast unit turns, 2) satisfied residents, 3) quality and timely completion of all work orders and planned/preventative maintenance, 4) compliance with all applicable laws, programs and regulations and associated inspection standards, 5) safe, clean and comfortable homes for our residents, 6) adherence to established property budgets.
- Leverage CCI’s policies, procedures and systems to establish clear and achievable standards of excellence for your Teammates, and regularly inspect performance against those standards.
- Manage buildings and project contractors and vendors; including working to 1) create Scopes of Work for bid proposals, 2) ensure all vendor work is done to specifications, 3) ensure vendor and service contracts are completed and meet the needs of the property, 4) manage building vendors (like Landscapers, Cleaners, mechanical services, etc.) to upkeep the grounds, property, and systems, and 5) r eview buildings’ maintenance programs, schedules, and service agreements to ensure long-term building performance.
- Apply general knowledge of maintenance, carpentry, HVAC, heating, electrical, plumbing, refrigeration, welding, painting, security and sprinkler systems, fire alarms, masonry work and other related skills required to perform maintenance, preventative maintenance and/or repairs.
- Daily inspection of grounds, parking lots and all common areas.
- Maintain inventory lists for all maintenance supplies. Ensure that the buildings are stocked with frequently used items.
High-rise buildings present several unique challenges not found in traditional low-rise buildings, including complex evacuation strategies, fire systems, multi-floor HVAC systems, complex mechanical equipment like elevators, water pumps, and electrical components.
- HVAC: maintain and troubleshoot complex HVAC systems.
- Plumbing: ensure consistent water pressure across floors, maintain complex drainage systems
- Inspections: implement regular inspections of crucial components like elevators, structural integrity, fire-prevention systems, and emergency egress routes to help ensure the long-term functionality and safety of high-rise buildings.
- Electrical: maintain high-voltage and domestic electrical equipment.
- Fire Safety: maintain and troubleshoot complex fire/safety systems; manage associated service contracts.
- Elevator and Mechanical: maintain, repair, and inspect elevators, pumps, boilers or other mechanical equipment; manage any associated service contracts.
- Communicate any health and/or safety concerns/violations, and/or any unusual or hazardous situations immediately to management, taking immediate steps to resolve or mitigate risk wherever possible.
- Respond to emergency situations, making thoughtful and well- informed decisions to protect our residents and assets.
- Ensure all Vendors and Teammates use appropriate safety equipment while working at CCI buildings.
- Follow job-related safety regulations as prescribed by training guidelines.
- Comply with the requirements of the Afterhours Call Handling Protocol should you choose to respond to emergency calls and other requests for assistance outside of your regular shift.
- Take personal responsibility for clear, efficient and timely communication with residents, vendors, other Teammates, and co-workers in other departments.
- Ensure all maintenance complaints, grievances, legal claims, Federal, State & Local Notices and enforcement actions are immediately addressed and share progress against such required actions through timely and detailed updates to senior management.
- Work with Regional/Area Manager and Property Managers to manage all R&M expenses within budget and identify opportunities for cost savings or other efficiencies that improve property operating performance while maintaining the property appropriately.
- Work with your Regional/Area Manager and Property Managers to identify capital improvement needs at your property and plan for those requirements in advance of each annual budget cycle, collaborating closely with your Regional Manager and Regional Maintenance Manager to obtain bids and research options for most effectively addressing property needs.
Work collaboratively with your Property Managers, our in-house Compliance Department, and National Maintenance to ensure your property is in compliance with all applicable Federal, State, local and lender requirements, including but not limited to:
- HUD inspection requirements (e.g. REAC/NSPIRE)
- State agency (LIHTC) and lender inspections & refinance requirements (e.g. Property Capital Needs Assessment work)
- Embrace the company’s use of Technology by optimizing the use of Yardi Maintenance Mobile
- Utilize company-provided IT equipment for keeping track of daily hours, track assets, order supplies, complete inspections and work orders.
- Apply property construction and maintenance techniques and ability to use power and hand tools to perform repairs/maintenance/renovation.
- Perform any other related duties as assigned.
- CCI provides all required tools, equipment, and supplies required to carry out the duties outlined in this Job Description. Use of personal tools, supplies or equipment is not permitted.
5 years’ experience in Property maintenance (including HVAC, electrical, and plumbing proficiency)
1 years’ experience managing people
1 years’ experience with standard real estate software (Yardi, Microsoft Office 365 preferred)
Experience with affordable housing programs (Project-based Section 8, Section 202, LIHTC) preferred but not required
High School Diploma or equivalent experience
Industry certification such as HVAC, CAMT, CMRP, PMP (or similar) from EPA, BOMA, MHCM, or PMI preferred
Takes initiative: seeks to understand the goal, develops a plan, and delivers
Inquisitive: asks good questions & pieces together information from multiple sources
Tech-savvy: comfortable with new tech – keen to use technology to deliver faster, better results
Excellent Communication: able to communicate effectively with stakeholders at all levels, verbally and in writing
Project Planning & Execution: comfortable with developing a scope of work, obtaining proposals, negotiating with vendors and overseeing execution
Detail oriented: sees the big picture, but understands & appreciates that the details matter
Strong Time Management: able to balance multiple competing priorities
Excellent Interpersonal Skills: builds strong relationships and leverages those relationships to deliver great outcomes
Professionalism: calm, cool, collected - unflappable, even under pressure
Numerate: able to understand financials and adhere to budgets
Problem Solving: solutions oriented, getting as close to a ‘win for all’ as we can
Flexible & Adaptable: willing to go the extra mile, adapts well to changing circumstances
Exercises Good Judgment: considers multiple perspectives, weighs up risks, and makes a decision
Decisive: comfortable making decisions with incomplete or imperfect information
Physical Demands
Very active, with long periods of standing, walking, lifting, balancing, stopping, reaching, etc. Ability to lift up to 50 pounds.
Travel: Locally to attend meetings with partners, vendors, etc.
Visual: frequent use of computer monitors, phone, and tablet.
Qualifications
Why Join Us:
CCI's approach is simple: we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our Teammates' learning opportunities, making them our most valuable asset.
We Say Yes to Uniqueness
We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.
What We Offer
We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.
Benefits & Perks
- Company Culture
- 10 holidays per year
- Paid Time Off (PTO)
- Medical, dental & vision insurance
- Basic life insurance & supplemental benefits
- HSA/FSA
- Employee Assistance Program (EAP)
- 401(k) Plan
- Other rewards throughout the year
CCI is committed to finding the best talent to embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.
Begin your journey with us today by submitting your resume or completing an online application!
